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Solutions Design & Implementations Supervisor

Company: UPS
Location: El Paso
Posted on: September 21, 2022

Job Description:

Job Summary

This position creates, provides customized engineering, technology, finance, and supply chain solutions for UPS customers, and generates non-package revenues. The incumbent strengthens customer relationships by enabling UPS to be a single-source provider of transportation and supply chain related needs and consulting. This role manages customer solutions projects, provides subject matter expertise, and coaches Solutions Design and Implementation (SOLDI) team members and customer-facing counterparts. This position manages specialists.

A primary goal of this position is to design, develop and implement solutions that help customers more efficiently distribute and transport their products. Duties include gathering data and interviewing customers to determine their needs/identify possible solutions, reviewing customer requirements, analyzing account information, and creating work orders. The incumbent presents recommended solutions to customers outlining final deliverables, cost justification, and added value. This role also provides follow-up support for deployed solutions, troubleshooting to solve problems. Another core responsibility is managing multiple projects and schedules. This involves managing project lifecycles, including scope, resources, schedule, initiation, start-up/design, building, and deployment. The incumbent develops project plans (i.e., details, milestones, and work breakdown structures) and assigning tasks to resources to ensure that the project will be completed on time and according to specifications. This position also provides sales support by assisting in strategy and proposal development, providing resource, time and cost requirements for pricing contracts.


  • Designs and implements communication plans
  • Forwards project documents to stakeholders to obtain sign-off and agreement on costs and resources
  • Identifies and works with all affected groups and functions to manage project impact
  • Follows up with resources to monitor team productivity, timelines and deliverables
  • Researches trends and best practices; develops industry knowledge and expertise
  • Develops training materials for related groups, conduct training on customer solutions and new concepts and tools
  • Determines employee training needs to produce continuous development plans
  • Provides feedback and support
  • Conducts performance evaluations and resolve individual/group performance issues
    • Applies business knowledge of how key factors, such as industry trends, global business perspectives, and organizational structures and functions, impact business strategies and customer organizations
    • Demonstrates knowledge of customer business models and operating structures and offers logistic sales solutions that support the customer's strategic business objectives
    • Applies the features and business applications of services, products and customer-facing technology offerings and solutions creatively
    • Assesses, identifies, measures and monitors customer or business needs to make decisions and take appropriate actions
    • Applies supply chain and logistics knowledge of the flow of materials, information, finances involved in manufacturing and distributing products
    • Coaches and develops others using career development processes and tools
    • Designs and develops integrated solutions to business problems by determining requirements and critical elements, identifying alternatives, developing the business case, creating project designs, and ensuring the solution meets service, cost/quality goals
    • Manages projects and programs including allocating people and resources, organizing logistics and implementation, monitoring progress, adapting plans, and identifying and resolving rollout issues
    • Writes technical or specialized documents, such as legal briefings, journals, manuals, instructions, articles, handbooks, and statistical reports
    • Bachelor's Degree (or internationally comparable degree) in Engineering, Logistics/Transportation, IT/Computer Science, Business or Finance
    • Proficient with Microsoft Office products
    • Experience in database management, programming skills, supply chain logistics or network modeling
    • Experience in database development and analysis
    • Experience in data manipulation and transformation
      UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Keywords: UPS, El Paso , Solutions Design & Implementations Supervisor, Other , El Paso, Texas

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