General Manager

Company: Tigua Inc.
Location: El Paso
Posted on: May 29, 2025

Job Description:

Job Summary: The General Manager (GM) provides executive-level leadership and strategic oversight for all facility operations across a broad portfolio of buildings and campuses, encompassing millions of square feet on military installation . This role directs multiple supporting roles and ensures operational excellence, contractual compliance, financial stewardship, and efficient use of resources, including staff, equipment, and fleet assets. GM plays a critical role in client relations, team development, and organizational performance.Duties and Responsibilities:Leadership & Operational Oversight

• Provide strategic leadership to managers and supervisors responsible for multiple buildings covering millions of square feet.
• Ensure service consistency, quality assurance, and operational efficiency across all teams and facilities.
• Develop long-term operational plans that support growth, innovation, and enhanced service delivery.
• Establish performance benchmarks, conduct high-level inspections, and implement continuous improvement initiatives.Contract & Client Management
  • Oversee all facility contracts to ensure compliance with terms, service level agreements (SLAs), and key performance indicators (KPIs).
  • Serve as the primary liaison for clients, vendors, and senior stakeholders, resolving escalated issues and negotiating contract renewals or amendments.
  • Support RFP (Request for Proposal) responses, contract bids, and presentations on new business opportunities.
  • Develop and manage multi-million-dollar budgets including labor, supplies, equipment, and overhead expenses.
  • Monitor financial performance through regular analysis of P&L statements, operational costs, and revenue streams.
  • Identify cost-saving opportunities, control expenses, and ensure profitability without compromising service quality.Fleet & Asset Management
    • Oversee the operation, maintenance, and utilization of the fleet (vehicles, machinery, transport equipment).
    • Establish preventive maintenance schedules, safety protocols, and compliance with regulatory requirements for fleet operations.
    • Work with procurement to ensure optimal acquisition and deployment of assets.Human Resources & Team Development
      • Lead workforce planning and talent acquisition for the division.
      • Mentor and coach managers and supervisors, fostering a high-performance culture of accountability, professional growth, and employee engagement.
      • Oversee training programs that enhance skills, safety, and service standards at all levels of the workforce.Compliance, Safety & Risk Management
        • Ensure compliance with federal, state, and local health and safety regulations (e.g., OSHA).
        • Develop and enforce policies to mitigate risk, promote a safe work environment, and ensure regulatory adherence.
        • Lead crisis management planning and response strategies, including for natural disasters, pandemics, and other emergencies.
        • Implement systems for tracking work orders, timekeeping, inventory, fleet usage, and customer feedback.
        • Generate executive-level reports and dashboards for performance monitoring, forecasting, and strategic planning.Other Duties
          • Represent the organization at leadership meetings, industry events, and client engagements.
          • Perform other responsibilities as required to support organizational goals and service excellence.Knowledge, Skills and Abilities:
            • Strong knowledge of facilities operations and industry standards across multiple facility types.
            • Advanced understanding of contract management, negotiations, and procurement processes.
            • Proficiency in managing fleet logistics and support infrastructure.
            • Exceptional leadership, organizational, and team-building skills.
            • Strong analytical thinking and decision-making abilities.
            • Advanced communication and negotiation skills, both verbal and written.
            • Proficiency in using software for scheduling, financial tracking, fleet management, and operational reporting.
            • Familiarity with LEED standards, sustainability practices, and advanced custodial technologies is a plus.
            • Ability to respond swiftly and effectively to operational challenges, emergencies, or service disruptions.Education and Experience:
              • Bachelor's degree in Business Administration, Facilities Management, Operations Management, or a related field is required, master's degree preferred.
              • Minimum of 8-10 years of progressive experience in custodial, facilities, or service operations, with at least 5 years in a senior leadership role overseeing multiple sites or regions.
              • Extensive experience managing client contracts, large budgets, and organizational assets including fleets and equipment.
              • Prior experience in public or private sector service contracts, union environments, and multi-building portfolios is highly desirable.Physical Requirements:
                • Must be able to conduct facility inspections, which may involve walking in large areas, climbing stairs, or bending.
                • Frequent travel between sites and to client meetings is required.
                • Must be able to lift and move up to 30 pounds occasionally.
                • Must be available to respond to after-hours operational emergencies.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.The right is reserved under provisions PL 93-638 Section (b), (f), (g), (i), 20 USD450 Indian Self Determination and Education Assistance Act of 1974 to give PREFERENCE AND OPPORTUNITY for employment, training, and contracts to Indians
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Keywords: Tigua Inc., El Paso , General Manager, Executive , El Paso, Texas