Retention Call Center Agent - Customer Facing

Company: Dish
Location: El Paso
Posted on: May 1, 2025

Job Description:

Company Summary

$15.75 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training!

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network---.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

Our award-winning Inside Sales & Retention team successfully drives existing and future customer decision-making by selling the value of Echostar's products and services using a consultative approach. This is 100% inbound new and existing customers - no cold calling! EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.

What's In It For You?

• Career Growth: Opportunity is our best benefit! You'll have the opportunity to promote two levels within your first year based on performance!
• Uncapped Commission: While first year on-target earning is $68,000, our top performers make well over six figures annually!
• Rewards and Recognition Program : Offering high-value prizes, elaborate trips, food perks and so much more
• Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision and Life Insurance packages with a Health Savings Account
• Exclusive Perks: Complimentary DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans
• Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP)
• Continued Education: Tuition Reimbursement to support your career development
  
  Application Process Overview:
  
  After completing this application, the next step in our hiring process is a 15-20 minute questionnaire designed to help us determine if we're a mutual fit. You'll see a pop-up directing you to a landing page where you can watch brief videos providing a realistic preview of the role before committing to the questionnaire!
  
  Job Duties and Responsibilities
  
  What You'll Be Doing:
  
  • Successfully position and sell DISH and Boost Mobile products and services to new and existing customers
  • Assess each customer's needs and offer the best valued solution
  • Demonstrate the ability and resilience to bounce back from challenging calls and maintain your focus on larger goals
  • Effectively manage your time while engaging with customers, navigating systems, and handling real-time data entry
  • Maintaining an in-depth knowledge of our product and service offerings, promotions, and competitive advantages
  • Provide excellent customer service to build and maintain customer relationships
    
    Our Paid Training Program Offers You:
    
    • Whether you are an entry-level candidate or bringing transferable skills, our progressive agenda supports a smooth, successful transition into the role
    • Immersive training with computer-based modules, instructor-led sessions, hands-on activities, role-play, and call shadowing
    • Robust mentorship program to support New Hire onboarding
      Skills, Experience and Requirements
      
      
      • Competitive Spirit: The drive and determination to succeed, compete with peers, and achieve sales targets
      • Growth Mindset: The willingness to actively seek, receive, and apply new skills and constructive feedback to improve performance and grow professionally
      • Customer Focus: Effectively engage with customers, understand their needs, resolve issues, and build trusting relationships that contribute to overall sales success
      • Dependability: Consistently meet commitments, maintain reliability, and uphold high standards of accountability
      • Integrity: Adheres to ethical standards, honesty, and transparency in all interactions
      • Persuasion: Influence others' decisions and actions through clear communication, compelling arguments, and the effective demonstration of value
      • Communication: Excellent verbal communication and listening skills; ability to build rapport quickly over the phone
      • Requirements: High school diploma or GED; ability to work full-time on-site; flexible to work shifts that might include evenings, weekends, or holidays; smartphone or device with active network connection; pre-employment screen
        Salary Ranges
        
        Compensation: $15.75/Hour - $34.87/Hour
        Benefits
        
        We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
        
        The base pay range shown is a guideline. Individual total
        
        compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
        
        This will be posted for a minimum of 3 days or until the position is filled.

Keywords: Dish, El Paso , Retention Call Center Agent - Customer Facing, Sales , El Paso, Texas