GUEST SERVICE REPRESENTATIVE
Company: MCR Hotels
Location: El Paso
Posted on: May 27, 2023
Job Description:
GUEST SERVICE REPRESENTATIVE TownePlace Suites El Paso, 6601
Edgemere Blvd, El Paso, Texas, United States of America Req
Thursday, May 18, 2023 The Guest Service Representative at the
TownePlace Suites by Marriott El Paso Airport serves as the first
point of contact for guests and manages all aspects of their
accommodation. Guest Service Representative responsibilities
include registering guests, managing reservations, and providing
information about rooms, rates, and amenities.
Responsibilities:
- Greet guests and complete the check-in process
- Input and retrieve information from the computer and PMS
system
- Confirm guest information, room rate, selection of room, code
electronic keys
- Provide information to guests about hotel amenities & local
area
- Assist guests with check-out
- Ensure rooms and services are correctly accounted and
charged
- Handling money, processing credit and debit cards, accepting
various forms of payment, and processing gift certificates
- Demonstrate knowledge of hotel information including room
categories, room rates, packages, promotions, the local area, and
other general product knowledge
- Use up-selling techniques and promote marketing programs to
maximize room occupancy and profit
- Answer and manage phone calls in a timely manner, managing
multiple tasks at once
- Respond to guest inquiries and requests and resolve issues in a
timely, friendly, and efficient manner
- Field guest complaints, conduct research, and resolve and
negotiate solutions for guest satisfaction
- Receive, retrieve, and relay messages and packages to
guests
- Other duties as assigned
Requirements:
- Front desk experience preferred, but will train the right
fit
- Experience with the brand a strong plus
- Highly motivated and self-directed
- Exceptional customer service skills required
- Must possess strong computer skills
- Ability to move, and occasionally lift up to 20 pounds and
stand for extended periods of time
- Excellent English communication skills both written and
verbal
- A can-do attitude and a hands-on approach
- A flexible schedule that allows availability days, nights,
holidays, and weekends based on the demands of the hotel Our
Company
- MCR is the 3rd-largest hotel owner-operator in the United
States.
- Founded in 2006, our company has offices in New York City,
Dallas, Chicago, and Richmond, Virginia.
- MCR has a $5.0 billion portfolio of 148 premium-branded hotels
containing more than 22,000 guestrooms across 37 states and 106
cities.
- MCR has more than 7,000 team members across the country and
operates hotels under 9 Marriott brands, 8 Hilton brands and a
number of unflagged independent hotels.
- MCR was named one of Fast Company's 10 Most Innovative Travel
Companies of 2020.
- MCR is a three-time recipient of the Marriott Partnership
Circle Award, the highest honor Marriott presents to its owner and
franchise partners, and a recipient of the Hilton Legacy Award for
Top Performer.
- For the TWA Hotel at New York's JFK Airport, MCR won the
Development of the Year (Full Service) Award at The Americas
Lodging Investment Summit (ALIS), the Urban Land Institute New York
Excellence in Hotel Development Award and the American Institute of
Architects national Architecture Award, the highest honor given by
the AIA. Other details
- Job Family Hotels
- Pay Type Hourly
Keywords: MCR Hotels, El Paso , GUEST SERVICE REPRESENTATIVE, Sales , El Paso, Texas
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