Patient Service Representative

Company: UnitedHealth Group
Location: El Paso
Posted on: March 15, 2023

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.SM

The Patient Service Representative is responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones.

Location: 7430 Remcon Circle, Building B, El Paso, TX 79912

Schedule: Monday through Friday 8:00am to 5:00pm

Primary Responsibilities:

--- Greets patients as they arrive and manage appropriate standard wait times
--- Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
--- Collects co-payments, co-insurance, and deductibles and issues receipts
--- Manages cashier box and daily deposits according to company policies
--- Processes walk-in patients and visitors
--- Answers phones and schedules appointments
--- Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
--- Manages medical records (maintains, files/scans, prepares for schedule)
--- Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
--- Establish and maintain effective working relationships with patients, employees, and the public
--- Travel to satellite locations with provider
--- Performs all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

--- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
--- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
--- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
--- 401(k) Savings Plan, Employee Stock Purchase Plan
--- Education Reimbursement
--- Employee Discounts
--- Employee Assistance Program
--- Employee Referral Bonus Program
--- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
--- More information can be downloaded at: http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

--- High School Diploma/GED (or higher)
--- 2+ years of customer service experience with strong communication skills both in person and via phone
--- Ability to travel to satellite locations with provider
--- Intermediate proficiency in PC software computer skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs/applications
--- Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualification:

--- ICD 10 and CPT coding experience
--- Prior experience with EMR computer applications
--- Working knowledge of medical terminology
--- Working knowledge of general office procedures
--- Bilingual (Spanish/English)

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

For more information on our Internal Job Posting Policy, click here.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

Keywords: UnitedHealth Group, El Paso , Patient Service Representative, Sales , El Paso, Texas