Sales Representative
Company: Contract Associates
Location: El Paso
Posted on: August 2, 2022
Job Description:
About Contract Associates
Contract Associates is a minority woman-owned contract office
furniture dealership with locations in Albuquerque, New Mexico and
El Paso, Texas. Founded 31 years ago, Contract Associates sets
itself apart by being the best provider of office furniture and
architectural products throughout New Mexico, El Paso, Texas, and
Northeastern Arizona. We are a coveted Best-In-Class dealer for
Haworth six of the last eight years, one of only 13 dealers in
North America to consistently achieve this distinction (out of 200+
Preferred Dealers). In addition to awards from manufacturers,
Contract Associates has received many regional and national awards,
and most importantly, awards from customers. We pride ourselves on
providing clients with service experiences and product solutions
that exceed their expectations.
Position Overview
The Sales Representative generates leads, qualifies potential
customers and convinces clients to buy furniture and services from
the dealership. This position is responsible for sales volume,
margin percent and new business goals on a monthly, quarterly and
yearly basis.
Lead Generation
- Networks extensively for leads (business groups, real estate
brokers, A&D community, local community organizations, industry
organizations);
- Researches for leads through business journals, newspapers,
industry periodicals and publications, internet, etc.;
- Cold calls potential clients in person, by telephone, or
combination;
- Participates in dealership lead generation programs such as
telemarketing, open houses, industry events, etc.; follows up
diligently on leads provided by the dealership.
Selling
- Qualifies leads into potential customers; does thorough needs
analysis to understand client's requirements for furniture products
and services;
- Makes persuasive presentations to customers on dealership's
products and services-in person, through written/graphic
documentation, and electronic means;
- Develops detailed, accurate, and professional-looking quotes
through own effort or in conjunction with dealership personnel
(designers, customer service representatives, project managers,
etc.) and presents these to the customer in a timely manner;
- Works with service departments to develop service contracts to
present to customer when complex services are sold or for major
projects (installation, design, project management);
- Provides accounting department with timely information.
Sale Implementation
- Is responsible for setting up the sale so that it can be
efficiently managed and administered by the dealership and the
dealership operations and business personnel;
- Accepts responsibility for the accuracy of specifications when
entering orders themselves, and reviews specifications for obvious
errors when done by others; provides complete, accurate and timely
sales order (header data, pricing, contract numbers, etc.) and work
order (site and project parameters, installation schedule, etc.)
information required for proposal/sales order system;
- Ensures a responsible close of sale by obtaining signed sales
orders (and terms and conditions, if appropriate), client purchase
orders, and deposits as required;
- Stays involved throughout sale implementation to ensure that
any bottlenecks or changes in scope are identified and resolved and
that both customer and dealership are satisfied.
Customer/Account Interfaces
- Is available, responsive and timely to customer inquiries,
requests for information and/or quotations, problem resolution,
etc.;
- Provides frequent and regular follow-up contact with customer
regarding after-sale services and information, including customer
satisfaction;
- Conducts a professional, cooperative interface with the
customer, the customer's employees, and the customer's third-party
consultants/subcontractors;
- Ensures the customer gets frequent and regular reports on order
status, project progress, and overall customer activity
status;
- Assists accounting in resolving any late receivables or
customer credit issues.
Goals and Performance
- Meets monthly, quarterly and yearly sales, margin and new
business goals as set by the dealership and sales manager;
- Provides timely reports on sales forecasts and new leads as
required;
- Participates in special sales programs sponsored by the
dealership or in conjunction with the dealership's designated
furniture manufacturers; attends training sessions as determined by
the dealership.
Contract Furniture Management
- Is knowledgeable of dealership's product lines-product
features, application, technical capabilities, specification,
etc.;
- Has good understanding of contract furniture management at
dealer level-account servicing, project management, order
preparation, order management, manufacturer interface, delivery,
and installation- including sale's role in those processes and
procedures;
- Functions as customer advocate for internal order fulfillment
performance and service products;
- Has knowledge of office environment issues (ergonomics,
technology integration and use, office productivity, etc.) and
general business trends.
Qualifications
Knowledge, Skills & Abilities
- Effectively communicates by being able to present ideas in any
situation. Listens well to others and clarifies message to ensure
understanding. Keeps clients, team members, co-workers, and
manufacturer representatives, informed; shares complete and
accurate information with others.
- Demonstrates client focus by providing excellent service and
satisfaction to both internal and external clients. Clearly
articulates what can be done to meet client needs, offering
innovative/creative solutions to problems. Able to explain
rationale for decisions/outcomes.
- Effectively manages multiple and competing projects by managing
one's time and resources while establishing a course of action for
self and others to ensure that work is completed efficiently.
- Demonstrates technical proficiency and skill; knowledge of
Microsoft Office software and Windows Operating System; able to
quickly learn and adapt to new technology.
- Demonstrates professional credibility, depth of judgment, and
commitment to providing high-quality professional
interactions.
- Possesses interpersonal effectiveness, considering and
responding appropriately to the needs, feelings, and capabilities
of different people in different situations.
- Successful problem solver who seeks continuous improvements;
proven to be able to initiate and respond to new ideas, methods,
and solutions.
- Strives for excellence by achieving results and driving issues
to closure with skillful execution and the vision to see obstacles
as opportunities.
- Valid driver's license, good driving record, and reliable
transportation required.
Education & Experience
- Bachelor's Degree or minimum of four years of related
experience (or an equivalent combination of education and
experience).
- Experience working in a similar position within
business-to-business sales industry preferred.
- Experience working in contract furniture, interior design, or
related industry preferred.
Additional Information
Competitive Salary, Benefit Package (Health & Dental, HRA & FSA,
Life & Disability Insurance), Generous PTO & Holidays, Flex
Schedule, 401k
Contract Associates provides equal employment opportunities (EEO)
to all employees and applicants for employment without regard to
race, color, religion, age, sex, national origin, disability
status, genetics, pregnancy, protected military or veteran status,
sexual orientation, gender identity or expression, or any other
characteristic protected by federal, state, or local laws. This
policy applies to all terms and conditions of employment, including
recruiting, hiring, placement, promotion, termination, layoff,
recall, transfer, leaves of absence, compensation, and training.
Contract Associates expressly prohibits any form of unlawful
employee harassment or discrimination based on any of the
characteristics mentioned above.
Keywords: Contract Associates, El Paso , Sales Representative, Sales , El Paso, Texas
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