Customer Service Representative (CSR)

Company: Robert Bosch Tool Corporation
Location: El Paso
Posted on: June 21, 2022

Job Description:

Job Description

Daily Tasks:

* Organize daily orders to insure correct on-time shipping.
* Communicate with various departments on varying topics related to shipping/warehousing.
* Work closely with planning team to achieve 100% customer satisfaction and zero customer incidents.
* Verify availability of material required for shipment completion.
* Proactively conduct analysis in warehouse systems to identify reasons behind potential shipment delays and execute corrective action.
* Communicate to warehouse personnel all shipping requirements.

Other Workplace Considerations:

* Lifting products/materials up to 40 pounds in weight.
* Standing, walking, bending and twisting, as required to complete job tasks.
* Must be willing to work a first shift (Monday - Friday) and extended hours, including some Saturdays, as needed.
* Must be able to communicate in English, both verbal and written.

Qualifications

Basic Qualifications:

* High School Diploma or GED from an accredited institution.
* 1+ years of warehouse, shipping or supply chain experience.
* 1+ years of customer service experience.
* 1+ years of Microsoft Office Applications experience. (Word, Outlook, Excel, etc.)

Preferred Qualifications:

* Must be able to communicate in English, both verbal and written.
* Good computer skills and keyboard proficiency.
* Excellent communication skills.
* Ability to work as part of a team.
* Warehouse management systems such as SAP, AS400, Red Prairie, etc.
* Bilingual - English/Spanish, is a plus

Keywords: Robert Bosch Tool Corporation, El Paso , Customer Service Representative (CSR), Sales , El Paso, Texas