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Sales and Service Representative

Company: Teleperformance
Location: El Paso
Posted on: January 11, 2022

Job Description:

Overview:Why You'll Choose UsTeleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.Benefits of working with TP include:Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programsYour ImpactOur Sales Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.Responsibilities:Your ResponsibilitiesSales Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns while upselling additional products available.Connect with customers via phone/email/chat/and or social media to support their needsCalmly attempt to resolve and de-escalate any issuesEscalate interactions when necessary and appropriateRespond to requests for assistance and/or possible processing paymentsTrack all call related information for auditing and reporting purposesProvide feedback on call issuesMeet sales objectives as definedQualifications:What We're Looking forHigh School Diploma or equivalent18 years of age or older6 months sales experience minimumTyping 25 WPMBe proficient in PC operation and navigationAble to work independentlyHave excellent communications skills, both oral and writtenAbility to work in a constantly changing and fast paced environmentAbility to stay composed and objectiveStrong listening skillsSuperior negotiating skillsExperience upselling/ increasing customer benefitsHunger for successAbility to adapt and adjust to change in a positive mannerCompetitive attitude and drive for resultsExperience promoting brand awareness by offering additional products and services to meet customer needsThrives as a team player in a fast-paced, high-energy, change-oriented environmentPassion for consultative sales, recommending products or solutions tailored to each customerProven record of achieving and exceeding established weekly, monthly, quarterly and annual sales goalsExperience interacting with new and existing customers via telephone and selling products and servicesBeing One of Our PeopleIt is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.Teleperformance is an Equal Opportunity Employer

Keywords: Teleperformance, El Paso , Sales and Service Representative, Sales , El Paso, Texas

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