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Bilingual Customer Service Representative (Remote) - El Paso

Company: randstadusa
Location: El Paso
Posted on: November 22, 2021

Job Description:

b"Tienes lo que se necesita para jugar en nuestro equipo?? APLICA HOY! Esperamos con interxc3xa9s escuchar de usted!nnDo you like helping people get the help they need? Randstad is hiring a Call Center Representative to work with one of the nation's largest oral health care companies, from the comfort of your home!nnAs part of our highly specialized Customer Service Team, you will be the single point of contact for our members and providers, providing caring and knowledgeable assistance.nnApply now!!nnnnResponsibilitiesnnnn * High volume contact centern * Respond to customer inquiries in a courteous and professional manner regarding benefits and eligibilityn * Provide accurate information to resolve internal and external member and provider inquiries via verbal and written communicationsn * Use all channels including phone, email, web portal, and chat interactionsn * Thoroughly and completely document all customer interactionsn * Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizationsnnRequirements:nnn * High School Diploma or Equivalentn * bilingual in English and Spanish - ability to read, write and speak both languages without limitation or assistancen * Call center experience (a minimum of 2 years)n * Healthcare/Medical experience (minimum of 1 year)n * Professional verbal and written communication skillsn * Positive personality and high energy that comes through clearly over the phone!nnShift: Flexible schedules available between 7:00AM to 8:00PM (CST)nnRemote - MUST live in TexasnnnnSkillsnn * Telephone Etiquetten * Customer Servicen * Spanishn * Call Center (2 years of experience is required)n * High Volumen * Multi-taskingn * Health Insurance Policies (1 year of experience is required)n * Healthcare (1 year of experience is preferred)nnEducationn * High SchoolnnQualificationsnn * Years of experience: 2 yearsn * Experience level:ExperiencednnShift: FirstnnWorking hours: 7 AM - 8 PMnnRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.nnEEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law."

Keywords: randstadusa, El Paso , Bilingual Customer Service Representative (Remote) - El Paso, Sales , El Paso, Texas

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