Assoc. Insurance Service Rep.-174152

Company: ADP
Location: El Paso
Posted on: November 19, 2021

Job Description:

Position Description

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Unlock Your Career Potential: Customer Service at ADP. It's all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they'd recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today's increasingly competitive global marketplace.

ADP is hiring a Customer Service Specialist II. In this position, you'll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You'll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:

• Provide Tier 1 customer support
• Respond to basic inquiries regarding ADP products
• Resolve routine customer concerns with pre-defined solutions
• Handle customer inquiries that could require data entry changes
• Answer non-technical questions regarding ADP products and questions that cannot be handled by associate specialists as appropriate
• Learn and navigate ADP systems in order to respond to issues
  QUALIFICATIONS REQUIRED:
  
  • At least 1 year of previous experience
  • High school diploma
    
    PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
    
    
    • Strong client relationship and interpersonal skills
      
    • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
      
    • Demonstrated ability to learn and apply basic concepts in new situations
      Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
      
    • Ability to collaborate and work in a team environment as well as work independently and make sound decisions
      
    • Bachelor's degree
      
      Explore our COVID-19 page to understand how ADP is approaching safety, travel, the hiring interview process, and more.
      
      Diversity, Equity, Inclusion Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
      
      Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

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