Operations Manager

Company: Ch?BA Hut
Location: El Paso
Posted on: February 18, 2026

Job Description:

Job Description Job Description Description: Operations Manager - Cheba Hut (El Paso, Texas) Cheba Hut, a vibrant and unique toasted sub concept established in 1998, is seeking a dynamic Operations Manager to oversee two of our locations in El Paso, Texas. Our brand is rooted in a counter-culture ethos, blending great-tasting food with a relaxed, community-oriented environment. If you are passionate about leading teams, delivering exceptional customer experiences, and fostering a fun, inclusive workplace, we invite you to join our growing family. Key Responsibilities: - Oversee daily operations of two Cheba Hut locations, ensuring smooth and efficient store performance - Lead, motivate, and develop store teams to deliver excellent customer service and uphold brand standards - Manage inventory, ordering, and stock levels to optimize profitability and minimize waste - Ensure compliance with health, safety, and sanitation regulations - Implement and monitor operational policies and procedures - Drive sales growth through local marketing initiatives and community engagement - Analyze sales data and financial reports to identify opportunities for improvement - Maintain a positive work environment that reflects the brand’s relaxed and welcoming culture - Collaborate with corporate support teams to ensure operational excellence Skills and Qualifications: - Proven experience in restaurant or retail operations management - Strong leadership and team-building skills - Excellent communication and interpersonal abilities - Ability to analyze financial and operational data - Knowledge of health and safety regulations - Flexibility to work evenings, weekends, and holidays as needed - Passion for creating a fun, engaging, and inclusive environment - Valid driver’s license and reliable transportation At Cheba Hut, we celebrate individuality and foster a culture of growth, creativity, and community. Join us and be part of a brand that values real people, great food, and a laid-back vibe. We offer competitive compensation, opportunities for advancement, and a supportive work environment where your contributions truly matter. Requirements: Supervisory Responsibilities : Hires, trains, oversees, and coaches Assistant General Managers in the day-to-day operations. Conducts performance evaluations that are timely and constructive; coaches AGM’s to do the same as it relates to the Shift Leads and crew. Handles discipline and termination of employees as needed and in accordance with company policy. Oversight of AGM’s and shop crew as it relates to operations, finance, local marketing, human resources, and administrative functions. Duties/Responsibilities: Oversees the financial performance of each CheBA Hut location. Acts as communication liaison between locations and headquarters. Communicates information related to new policies, procedures, and promotions with and among shop locations. Identifies new opportunities for sales. Ensures district-wide customer satisfaction. Oversees safety and security within the district. Assists Assistant General Managers as needed. Works closely with Wahi leadership Performs other related duties as required. Required to submit weekly shop data. Required Skills/Abilities: Excellent verbal and written communication skills Thorough understanding of CheBA Hut, customers, procedures, and policies. Excellent management skills. Excellent interpersonal skills. Thorough understanding of geographic region to be overseen. Required to complete all franchise training. Education and Experience: Bachelor’s degree (preferred) Proven experience as a multi-unit manager required. 5 Years in Leadership Role Excellent leadership and organizational abilities Superior knowledge of industry regulations and operational guidelines In-depth knowledge of Office programs (word, PowerPoint, excel, etc.) Working knowledge of customer relationship management First class people skills Think “shop first”/”customer first.” Demonstrate integrity. Demonstrate self-direction. Demonstrate “heads-up” leadership. Keep your head on a swivel and be aware. Ability to establish priorities and set priorities for others. Ability to work in a diverse culture. Ability to follow oral and written instruction. Ability to receive/give direction. Ability to work well under physically and mentally stressful situations. Responsible alcohol service training/certification Food safety/handling training/certification Consistent access to a working smartphone 24-hour accountability Physical Requirements: Must be able to lift up to 50 pounds at times. Requires regular travel throughout the assigned district and visits to other markets. Good mobility. Stamina to work a 10-hour shift. Standing for long periods of time. Overtime will be required.

Keywords: Ch?BA Hut, El Paso , Operations Manager, Retail - All , El Paso, Texas