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Help Desk Technician

Company: MVM, Inc.
Location: El Paso
Posted on: May 28, 2023

Job Description:

About MVM, Inc.

Service, Support, Success are the pillars upon which MVM's founders built the company, and they continue to serve as MVM's core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members.

Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in lives of others.

We're looking to add a Help Desk Technician. If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you!

Here's what you need to be successful in this role:

  • Coachable - Open to constructive criticism, with a strong desire to implement and sustain feedback by others.
  • Customer service orientated - Understand the value of a relationship by building trust and relating to the customer to ensure the conversation progresses properly and on tract. Honest and have the integrity to do what's right for our customers and for the business.
  • Curious - Actively seek information pertaining to our business, services and customer base.
  • Committed - Have the passion and perseverance for what you want to accomplish.
  • Willing to support critical duties - Support responsibilities that must continue to be performed during crisis situations and contingency operations.

    What You'll Get to Do!

    The Help Desk Technician I will support program operations across four (4) or more office locations by providing in-person and remote helpdesk support to IT systems users. This includes but not limited to user account/mailbox management, security permissions administration and troubleshooting various technical issues.

    Key functions you will perform!
    • Provide Tier 1 technical support for end users at our client's site in a courteous manner.
    • Efficiently troubleshoot, diagnose, and resolve reported technical software/hardware issues with quality as an objective and be driven to provide effective and prompt problem resolution, communication, and transparency throughout the issue both in-person and remotely.
    • Perform desk-side/in-person user assistant to include software/hardware troubleshooting, upgrade, installation, and configuration.
    • Respond effectively to inbound calls, emails, electronic inquiries for technical assistance from employees and/or client's staff and contractors.
    • Follow Standard Operating Procedure (SOP) to resolve various trouble/request tickets and carry out system administration tasks.
    • Escalate problems to the supervisor based on operational procedures as needed.
    • Escalate and communicate reported issues to System Administrators and Engineers as needed.
    • Update SOPs as needed and add knowledgebase entries.
    • Provide a brief IT orientation to new staff at the site as necessary.
    • Manage user accounts in Microsoft Active Directory/Azure AD.
    • Manage user mailboxes in Microsoft Exchange Online.
    • Shipping/Receiving IT equipment.
    • IT inventory tracking and management.
    • Perform other duties as assigned.

      What you will need to have:
      • Bachelor's degree, or more than four (4) years of related work experience.
      • Have at least two (2) years or more of documented experience in a field related to information Technology Support, System/Database development or management, or similar occupational area.
      • Must be able to lift and carry IT equipment weighing 50 pounds.
      • 1 - 2 years of technical or helpdesk experience.
      • Experience providing software, hardware, network, and computer user support.
      • Working knowledge of Ethernet, TCP/IP, network cabling, wireless, and remote access.
      • Working knowledge of MS Windows OS, Office Suite 0365, and antivirus software.

        Preferred Qualifications
        • CompTIA A+, Network+ or Microsoft MCP

          Security Requirements:
          • U.S. Citizenship
          • Ability to obtain/maintain a Security Clearance
          • Favorable credit check

            These requirements are thoroughly reviewed during the employment screening process. Acceptance for this opportunity is dependent upon meeting all qualification/selection criteria.

            We Offer...
            • Paid training, fun, talented and driven teammates
            • Knowledgeable, encouraging and present leadership
            • A diverse and community-minded organization
            • Career growth and learning opportunities for aspiring minds

              Due to the high volume of applications received, the Recruiting Department will contact you directly, should you be selected to advance in our recruitment process.

              If you have what it takes, apply now!

              For more information about the company please visit our website at www.mvminc.com

              MVM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.

Keywords: MVM, Inc., El Paso , Help Desk Technician, Professions , El Paso, Texas

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