Quality Assurance Analyst
Company: DISH Network L.L.C
Location: El Paso
Posted on: March 17, 2023
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Job Description:
Department Summary DISH is a Fortune 200 company with more than
$15 billion in annual revenue that continues to redefine the
communications industry. Our legacy is innovation and a willingness
to challenge the status quo, including reinventing ourselves. We
disrupted the pay-TV industry in the mid-90s with the launch of the
DISH satellite TV service, taking on some of the largest U.S.
corporations in the process, and grew to be the fourth-largest
pay-TV provider. We are doing it again with the first live,
internet-delivered TV service - Sling TV - that bucks traditional
pay-TV norms and gives consumers a truly new way to access and
watch television. Now we have our sights set on upending the
wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win -
it's in our DNA. We're looking for people with boundless energy,
intelligence, and an overwhelming "need to achieve" to join our
team as we embark on the next chapter of our story. Opportunity is
here. We are DISH. Job Duties and Responsibilities As a Quality
Analyst I your responsibilities include: * Evaluate and audit the
quality of customer interactions through transcripts, incoming
calls and callbacks * Confirm adherence to quality assurance
guidelines to ensure 100% customer/client satisfaction * Provide
accurate, consistent and fair evaluations while providing clear and
concise feedback * Participate in weekly calibrations sessions to
ensure a high level of consistency throughout various lines of
business * Meet all DISH's performance expectations, including but
not limited to, satisfying all assurance, productivity standards
and goals * Regular and predictable attendance #LI-TD4 Skills,
Experience and Requirements As a Quality Analyst I, Qualifications
include: * Strong customer service skills; friendly, approachable,
motivated with a strong work ethic and high degree of integrity *
Have the drive to learn and master DISH tools and resources * Basic
understanding of Google Suite * Appropriately organize, prioritize
and monitor tasks for effective and efficient work completion *
Ability to display proper writing, communication and active
listening skills * Associates Degree is a plus; or a combination of
education and experience * No prior Quality Assusrance Experience
needed Salary Range Compensation: $35,280.00/Year - $55,400.00/Year
Benefits From versatile health perks to new career opportunities,
check out our benefits on our careers website. Successful
completion of a pre-employment screen, to include a drug test and
criminal background check.
Keywords: DISH Network L.L.C, El Paso , Quality Assurance Analyst, Professions , El Paso, Texas
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