Quality Assurance Analyst

Company: DISH Network L.L.C
Location: El Paso
Posted on: March 17, 2023

Job Description:

Department Summary DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television. Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming "need to achieve" to join our team as we embark on the next chapter of our story. Opportunity is here. We are DISH. Job Duties and Responsibilities As a Quality Analyst I your responsibilities include: * Evaluate and audit the quality of customer interactions through transcripts, incoming calls and callbacks * Confirm adherence to quality assurance guidelines to ensure 100% customer/client satisfaction * Provide accurate, consistent and fair evaluations while providing clear and concise feedback * Participate in weekly calibrations sessions to ensure a high level of consistency throughout various lines of business * Meet all DISH's performance expectations, including but not limited to, satisfying all assurance, productivity standards and goals * Regular and predictable attendance #LI-TD4 Skills, Experience and Requirements As a Quality Analyst I, Qualifications include: * Strong customer service skills; friendly, approachable, motivated with a strong work ethic and high degree of integrity * Have the drive to learn and master DISH tools and resources * Basic understanding of Google Suite * Appropriately organize, prioritize and monitor tasks for effective and efficient work completion * Ability to display proper writing, communication and active listening skills * Associates Degree is a plus; or a combination of education and experience * No prior Quality Assusrance Experience needed Salary Range Compensation: $35,280.00/Year - $55,400.00/Year Benefits From versatile health perks to new career opportunities, check out our benefits on our careers website. Successful completion of a pre-employment screen, to include a drug test and criminal background check.

Keywords: DISH Network L.L.C, El Paso , Quality Assurance Analyst, Professions , El Paso, Texas