HERO Dispatcher - El Paso - Part Time

Company: Serco Group
Location: El Paso
Posted on: November 23, 2022

Job Description:

Position Description



Join Serco as a Part Time HERO Dispatcher in El Paso, Texas!



Serco supports the Texas Department of Transportation (TxDOT) by operating the free HERO patrol service program with the purpose of minimizing traffic congestion and improving highway safety by clearing damaged and disabled vehicles and debris from the travel and emergency Lanes, and providing traffic control and scene protection at incidents.



You will be part of a team that works closely with TxDOT, local law enforcement and other first responders daily.



As a HERO Dispatcher, you can expect to:



* Monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.

* Dispatch and communicate with Highway Emergency Response Operator (HERO) personnel via radio or telephone using standard protocol to the locations of road hazards and crashes, providing clear directions to the location and an accurate description of an incident as advised by citizens, public safety entities, or department personnel.

* Log potential and confirmed incidents, construction and maintenance closures using ITS software.

* Provide information or assistance to motorists, TxDOT personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations or take action as necessary.

* Perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information

* Complete the initial and "on-the=job" training programs under the supervision of, and monitored by, the Training Supervisor and Program Manager.



Qualifications



To be successful in this role, you will have:



* Have at least six months customer support or equivalent experience within the last three years.

* High School diploma.

* Available to work various shifts, weekends, and holidays.

* Able to speak English language (fluent Spanish is plus).



This position is contingent upon your ability to pass a preemployment criminal history check and drug screen.



If you are interested in supporting the TxDOT mission and making the roadways safer for the travelling public, submit your application now for consideration.



Company Overview



Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).



To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco.



If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.



Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.



COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Keywords: Serco Group, El Paso , HERO Dispatcher - El Paso - Part Time, Professions , El Paso, Texas