Associate Client Support Consultant - Wholesale Accounts
Location: El Paso
Posted on: June 23, 2022
ADP is hiring an Associate Client Support Consultant.
Are you ready---to join a---company offering---career
advancement---opportunities throughout your career journey?
Do you want to join a company
guidelines---to help you achieve success,---growth, and continued
Are you looking for an inclusive environment with a culture of
collaboration and belonging?
If so, this may be---an---opportunity---for you. Read on and decide
---In this role, you will---serve as ADP's front-line for---solving
clients'---challenges, including issue resolution, answering
questions,---helping clients,---training their users on ADP
technology, and more. You carry the weight of ADP's service
reputation and client satisfaction in your hands.
The nature of what you do every day will not change--------your #1
goal is to help clients---who have between---1- 49 employees.
Still, every day will be different because the---questions you
receive---will vary, as will the---solutions---you
provide---each---client. There---will be no shortage of
new---questions you'll receive, which will---keep
things---interesting, and our top-ranked training will help to set
you up for success!
To thrive in this role, you must be comfortable working in a
metrics-driven call center environment as part of a structured day.
You have a way with clients that builds rapport, establishes trust,
and shines with professionalism. Over the phone and in writing,
your communication style is clear and easy for our clients to
understand and take action on. As a result, your client
satisfaction scores make you proud. Pace should not scare you. We
also have a healthy dose of fun. Not only can you find a career
here but friendships that last in a company that values
A little about ADP: We are a global leader in human resources
technology, offering the latest AI and machine learning-enhanced
payroll, tax, human resources, benefits, and much more. We believe
our people---make all the difference in cultivating an inclusive,
down-to-earth culture that welcomes ideas, encourages innovation,
and values belonging. We've received recognition as a global Best
Places to Work and a recipient of many prestigious awards for
diversity, equity, and inclusion, including a DiversityInc - Top 50
Company, Best CEO and company for women, LGBTQ+, multicultural
talent, and more. As part of our deep DEI commitment, our CEO has
joined the OneTen coalition to create one million jobs for Black
Americans within ten years. Learn more about DEI at ADP on our
YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP , watch here:
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
Client Support. You will help our clients manage their
business---using our solutions, which could include troubleshooting
and probing to resolve payroll issues. Support might also involve
partnering with multiple business units and teams for
troubleshooting and delivering a seamless client experience. Learn.
You will continually upgrade your knowledge and skills on payroll,
including---federal and state---compliance, standard operating
procedures, administrative practices, other products, and desktop
support tools to develop and maintain your ability to support our
clients. Organize. You adhere to a daily schedule and organize
yourself to deal with a high volume of inbound calls. Daily phone
time may increase during peak seasons, like at the close of the
TO SUCCEED IN THIS ROLE : Required Qualifications
At least one year of experience in a customer service environment
or as an HR/HRIS practitioner with systems experience.
You can work overtime hours during peak seasons.
---A college degree is great but not required. What's more
important is having the skills to do the job. Other acceptable
experiences could include:
Experience noted above, OR
Military experience where skills including teamwork, adaptability,
organization, and follow-through will help you build team and
client relationships, identify solutions, and achieve success.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself in a culture that values equity, inclusion, and
belonging and creates a safe space for diverse perspectives and
Belong by joining one of nine Business Resource
Groups---to---connect globally with networks and allies who share
common interests and experiences.
Grow your career in an agile, fast-paced environment with plenty of
opportunities to progress.
Continuously learn through ongoing training, development, and
Be your healthiest. Best-in-class benefits start on Day 1 because
healthy associates are happy ones.
Focus on your mental health and well-being. We're here to provide
exceptional service to our clients, and none of that happens
without each of us taking care of ourselves and being there for one
Join a company committed to giving back and---generating a lasting,
positive impact upon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering
for causes you care about.
What are you waiting for? Apply now!
Explore our COVID-19 page https://jobs.adp.com/covid19/ to
understand how ADP is approaching safety, travel, the hiring
interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP affirms that inequality is detrimental to our associates, our
clients, and the communities we serve. Our goal is to impact
lasting change through our actions. Together, we unite for equality
and equity. ADP is committed to equal employment opportunities
regardless of any protected characteristic, including race, color,
genetic information, creed, national origin, religion, sex,
affectional or sexual orientation, gender identity or expression,
lawful alien status, ancestry, age, marital status, or protected
veteran status and will not discriminate against anyone on the
basis of a disability. We support an inclusive workplace where
associates excel based on personal merit, qualifications,
experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business
with the highest ethical standards and full compliance with all
applicable laws. We also expect our people to uphold our values
with the highest level of integrity and behave in a manner that
fosters an honest and respectful workplace. Click
https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture
and our full set of values.
Keywords: ADP, El Paso , Associate Client Support Consultant - Wholesale Accounts, Professions , El Paso, Texas
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