Operations Agent

Company: AIT Worldwide Logistics
Location: El Paso
Posted on: May 12, 2022

Job Description:

Wake up each day to be part of a movement.

A movement to make an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing.

our people deliver. -

Empowerment, active listening and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.

Forbes names AIT Worldwide Logistics one of America's Best Employers in 2022! Come join us at AIT and see why our employees rank us among the best places to work.

Position Overview

The Operations Agent has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction.

What You Will Be Doing Day-to-Day
Quoting and routing freight across multiple transportation modes and services
Tracking and tracing shipments
Troubleshooting and overcoming operational challenges
Assisting local sales and domestic offices with air freight issues.
Candidate must have excellent planning and organizing skills and be able to be adept at problem solving and have good negotiating skills
Duties include interfacing with Account Executives, Station Managers, Station Owners, Customers and other transportation companies.
Candidate must have excellent oral and written communication skills
Other duties and responsibilities will be assigned as business demands deem necessary.
Several years of Freight Forwarding experience is preferred.

What We Look For In Teammates
A team player who works well with others - being respectful to our teammates is a Core Value!
A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
A creative and focused individual to support development of transportation supply chain solutions

Other Skills We Hope To See
High School graduate with some college preferred
0-3 years of freight forwarding experience
Ability to multi-task with strong attention to detail
MS Word, Excel, Outlook, and AS400 experience is recommended
Individual must have excellent communication skills
Proficient in Microsoft Office suite
Excellent communication skills both verbal and written
Ability to multi-task in a high volume, fast-paced working environment
High attention to detail and strong organizing skills
Ability to work autonomously as well as within a team environment

What AIT Can Offer You
Growing company with a record year in performance that continues to scale!
Opportunity to drive significant changes in the area and with an ability to make an impact across the organization
Hands-on and passionate CEO who understands the importance of hiring great talent - passionately caring for co-workers is a Core Value!
Laid-back and open-door work environment
High Performance culture with a focus on a growth mindset where continuous improvement is embraced
Opportunity for advancement
Competitive compensation package
Full line-up of benefits
Tuition assistance
Volunteer program - it's also a Core Value - we actively engage in our communities!

About AIT Worldwide Logistics

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 85 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218 or email your resume to

Keywords: AIT Worldwide Logistics, El Paso , Operations Agent, Professions , El Paso, Texas