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Labor Hours Specialist

Company: Maximus
Location: El Paso
Posted on: July 23, 2019

Job Description:

Save Education - High School Diploma or GED - Associate's Degree Skills - Excel - Point - Data Entry - Customer Service Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit ************************ Job Description Summary MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS's founding mission of Helping Government Serve the People since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services. The Payroll Coordinator will be responsible for performing tasks related to the verification of hours worked as they relate to call center forecast. Essential Job Duties - Working with a remote team & site leadership to aggregate forecast data and speak to variances between projected and actual hours by utilizing daily reports from available sources (ACD (Automated Call Distribution), Time Keeping Systems, Scheduling software) - Ensure that site staff use correct charge codes and work with management to correct if otherwise - Must be comfortable obtaining deadline driven artifacts from a multitude of resources to include department management and staff with varying schedules - Moderate to Advanced Proficiency in MS Excel to include familiarity with search formulas such as v and hlookup. - Works on assignments that are moderately difficult requiring judgment in resolving issues - Communicates on complex or sensitive issues or draft such responses for management - Familiarity with MS Point file actions, structure, and file governance - Anticipate issues proactively and escalate to management as appropriate - Responsible for adhering to all established safety standards - Must be able to remain in a stationary position for and extended time - Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds - Work is constantly performed in an office environment - Performs other duties as assigned Education and Experience Requirements - High school diploma or GED - Associates degree from an accredited college or university preferred - Previous experience in a call center environment and/or workforce management - 6 months to 1 year of customer service experience preferred. - Strong data entry and telephone skills - Excellent organizational, written and verbal communication skills - Ability to perform comfortably in a fast-paced, deadline-oriented work environment - Ability to work as a team member, as well as, independently - Ability to maintain confidentiality and security of all information - Ability to comply with current and updated policies and procedures - Ability to successfully execute many complex tasks simultaneously In accordance with contractual requirements: Employment and continued employment is contingent upon obtaining and maintaining a favorable initial and final suitability determination, which will be decided in the sole discretion of the Census Bureau. EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Keywords: Maximus, El Paso , Labor Hours Specialist, Other , El Paso, Texas

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