ElPasoRecruiter Since 2001
the smart solution for El Paso jobs

Bilingual Spanish: Entry Level - Become a Customer Experience Rep - El Paso - DISH

Company: DISH
Location: El Paso
Posted on: July 13, 2019

Job Description:

Summary
DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.Opportunity is here. We are DISH.
Job Duties and Responsibilities
If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH's 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer-- Experience--Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience.Bilingual Customer--Experience--Representatives--are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award-winning products (like the Hopper w/ Sling) and services (like PrimeTime AnyTime) while operating at maximum efficiency and with the utmost professional courtesy.Primary responsibilities fall within the following categories:

  • Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer's bill, and resolve complex billing scenarios
  • Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of DISH's award-winning products
  • Sales - use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their DISH experienceA Bilingual Customer--Experience--Representative performs the job duties and responsibilities above as well as the following essential job functions:--
  • Working flexible schedules including weekends, holidays, and evenings
  • Regular and predictable attendance
  • Ability to regularly sit for long periods of time
  • Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases
  • Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services
  • Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc.-- You will be constantly measured on these metrics
  • Deescalate upset or irate customers in order to satisfactorily address their customer service needsSkills - Experience and Requirements
    A successful Bilingual Customer--Experience--Representative--will have the following:
  • High School diploma, GED, or equivalent experience
  • Six-months of related customer service experience and/or training preferred
  • Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines
  • Bilingual proficiency-fluent in English and Spanish
  • Strong organizational, time management, and problem solving skills
  • Excellent written and oral communication skills
  • Strong sense of professionalism and active listening skills
  • Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes

Keywords: DISH, El Paso , Bilingual Spanish: Entry Level - Become a Customer Experience Rep - El Paso - DISH, Other , El Paso, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


74D Chemical Operations Specialist
Description: 74D Chemical Operations Specialist Job ID: 1083024 Job Views: 4 Location: EL PASO, Texas, United States ZIP Code: 79936 Job Category: Police and Protection Posted: 07.19.2019 Age Requirements: Must be (more...)
Company: Army National Guard
Location: El Paso
Posted on: 07/23/2019

Hair Stylist / Colorist, up to $19 an hour & $1500 Bonus!
Description: OverviewCost Cutters Stylist NOW HIRING You control your pay Many Stylists who do a great job of customer service and sell additional products regularly make about 19 an hour including tips Hey there (more...)
Company: SmartStyle
Location: El Paso
Posted on: 07/23/2019

25U Signal Support Systems Specialist
Description: 25U Signal Support Systems Specialist br br Job ID: 1083015 br br Job Views: 9 br br Location: EL PASO, Texas, United States br br ZIP Code: 79936 br br Job Category: Technology and (more...)
Company: Army National Guard
Location: El Paso
Posted on: 07/23/2019


13F Fire Support Specialist
Description: 13F Fire Support Specialist br br Job ID: 1083010 br br Job Views: 13 br br Location: EL PASO, Texas, United States br br ZIP Code: 79936 br br Job Category: Heavy Weapons br br (more...)
Company: Army National Guard
Location: El Paso
Posted on: 07/23/2019

91D Power-Generation Equipment Repairer
Description: 91D Power-Generation Equipment Repairer br br Job ID: 1083028 br br Job Views: 14 br br Location: EL PASO, Texas, United States br br ZIP Code: 79936 br br Job Category: Mechanic and (more...)
Company: Army National Guard
Location: El Paso
Posted on: 07/23/2019

Get New Painting Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: El Paso
Posted on: 07/23/2019

13J Fire Control Specialist
Description: 13J Fire Control Specialist br br Job ID: 1083011 br br Job Views: 23 br br Location: EL PASO, Texas, United States br br ZIP Code: 79936 br br Job Category: Heavy Weapons br br (more...)
Company: Army National Guard
Location: El Paso
Posted on: 07/23/2019

Virtual Assistants / Part-time
Description: Were looking for great people to match with great clients. Our virtual assistants are well organized, have great customer service skills and love helping people solve problems. Work with one client or (more...)
Company: MOMMY JOBS ONLINE
Location: El Paso
Posted on: 07/23/2019

Housing SME-Disaster Recovery with Security Clearance
Description: Housing SME-Disaster Recovery Nation Wide/United States Are you looking for a rewarding and flexible job opportunity that makes a tangible difference in the world Why not join the Parsons Disaster Recovery (more...)
Company: Polaris Alpha-a Parsons company
Location: El Paso
Posted on: 07/23/2019

Court Interpreters - Mandarin Chinese - El Paso, TX
Description: Company Overview For 30 years, clients in the private and public sectors have relied upon SOS International LLC SOSi for critical operations in the world's most challenging environments. SOSi is privately (more...)
Company: SOS International LLC (SOSi)
Location: El Paso
Posted on: 07/23/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

El Paso RSS job feeds