ElPasoRecruiter Since 2001
the smart solution for El Paso jobs

Full Time Customer Experience Representatives - El Paso

Company: DISH
Location: El Paso
Posted on: June 15, 2019

Job Description:

Summary
DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.Opportunity is here. We are DISH.
Job Duties and Responsibilities
If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH's 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience--Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience.Customer--Experience--Representatives--are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award-winning products (like the Hopper w/ Sling) and services (like PrimeTime AnyTime) while operating at maximum efficiency and with the utmost professional courtesy.Primary responsibilities fall within the following categories:

  • Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer's bill, and resolve complex billing scenarios
  • Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of DISH's award-winning products
  • Sales - use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their DISH experienceA Customer--Experience--Representative performs the job duties and responsibilities above as well as the following essential job functions:--
  • Working flexible schedules including weekends, holidays, and evenings
  • Regular and predictable attendance
  • Ability to regularly sit for long periods of time
  • Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases
  • Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services
  • Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc.-- You will be constantly measured on these metrics
  • Deescalate upset or irate customers in order to satisfactorily address their customer service needsSkills - Experience and Requirements
    A successful--Customer--Experience--Representative--will have the following:
  • High School diploma, GED, or equivalent experience
  • Six-months of related customer service experience and/or training preferred
  • Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines
  • Strong organizational, time management, and problem solving skills
  • Excellent written and oral communication skills
  • Strong sense of professionalism and active listening skills
  • Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes

Keywords: DISH, El Paso , Full Time Customer Experience Representatives - El Paso, Other , El Paso, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Physician: Oncologist Needed - Less Than 1 Hr. From Pensacola, FL - JOB-2517352.
Description: Hematology Oncology physicians needed in metro Alabama, about 1 hr. from Pensacola, FL. This is an exciting opportunity to join a growing group. Community based practice treating a variety of solid tumor (more...)
Company: CompHealth
Location: El Paso
Posted on: 06/26/2019

Senior Systems Engineer - Las Cruces
Description: Overview br We are seeking a Spacecraft Systems Engineer to join our team at White Sands Complex in Las Cruces, NM. The Spacecraft Systems Engineer will join a team of engineers dedicated to maintaining (more...)
Company: Peraton
Location: Las Cruces
Posted on: 06/26/2019

Physician: Hematology Oncology need
Description: Join a well-established private practice who will be able to facilitate J1 H1 visa's. Work alongside two other well experienced Oncologist. You will have all the staff support to succeed and enjoy a (more...)
Company: CompHealth
Location: El Paso
Posted on: 06/26/2019


Physician: A Temporary Pediatrician is Wanted in AL - JOB-2488481. - El Paso
Description: We have an exciting, locum tenens, pediatric physician opportunity now available in Alabama. You should be comfortable with inpatient and outpatient care. Your
Company: CompHealth
Location: El Paso
Posted on: 06/26/2019

Database Administrator - Las Cruces
Description: Overview Peraton is looking for a Database Administrator who will be responsible for the maintenance and configuration of multiple operational databases, as well as serve as the subject matter expert (more...)
Company: Peraton
Location: Las Cruces
Posted on: 06/26/2019

RN - Emergency Room - 13wk Travel Job
Description: At Cross Country Nurses, we have countless travel nursing assignments and there's one that's perfect for you. We work with hospitals and healthcare facilities in all 50 states and the U.S.
Company: Cross Country Nurses
Location: El Paso
Posted on: 06/26/2019

Get New Siding Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: El Paso
Posted on: 06/26/2019

RN - Intensive Care Unit - 13wk Travel Job - El Paso
Description: At Cross Country Nurses, we have countless travel nursing assignments and there's one that's perfect for you. We work with hospitals and healthcare facilities in all 50 states and the U.S.
Company: Cross Country Nurses
Location: El Paso
Posted on: 06/26/2019

Physician: Las Cruces, NM Pediatric Opening w/Student Loan Repayment - JOB-2550384. - CompHealth
Description: Pediatric Opening in Las Cruces, NM Join a team of pediatricians in a brand new, state of the art children's wellness center. This is a traditional opportunity with limited inpatient
Company: CompHealth
Location: Las Cruces
Posted on: 06/26/2019

General Transcription
Description: CATEGORY - General/Conferencing Individuals who can transcribe audio content of financial results conferences, medical training seminars, group project meetings and other general business meetings. Experience (more...)
Company: Mommy Jobs Online
Location: El Paso
Posted on: 06/25/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

El Paso RSS job feeds