ElPasoRecruiter Since 2001
the smart solution for El Paso jobs

Bilingual Spanish: Customer Experience Specialist - El Paso - DISH

Company: DISH
Location: El Paso
Posted on: June 14, 2019

Job Description:

Summary
DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.Opportunity is here. We are DISH.
Job Duties and Responsibilities
If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH's 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer-- Experience--Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience.Bilingual Customer--Experience--Representatives--are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award-winning products (like the Hopper w/ Sling) and services (like PrimeTime AnyTime) while operating at maximum efficiency and with the utmost professional courtesy.Primary responsibilities fall within the following categories:

  • Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer's bill, and resolve complex billing scenarios
  • Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of DISH's award-winning products
  • Sales - use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their DISH experienceA Bilingual Customer--Experience--Representative performs the job duties and responsibilities above as well as the following essential job functions:--
  • Working flexible schedules including weekends, holidays, and evenings
  • Regular and predictable attendance
  • Ability to regularly sit for long periods of time
  • Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases
  • Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services
  • Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc.-- You will be constantly measured on these metrics
  • Deescalate upset or irate customers in order to satisfactorily address their customer service needsSkills - Experience and Requirements
    A successful Bilingual Customer--Experience--Representative--will have the following:
  • High School diploma, GED, or equivalent experience
  • Six-months of related customer service experience and/or training preferred
  • Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines
  • Bilingual proficiency-fluent in English and Spanish
  • Strong organizational, time management, and problem solving skills
  • Excellent written and oral communication skills
  • Strong sense of professionalism and active listening skills
  • Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes

Keywords: DISH, El Paso , Bilingual Spanish: Customer Experience Specialist - El Paso - DISH, Other , El Paso, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Registered Nurse
Description: The Hospitals of Providence has partnered with Emerus, a nationally recognized, innovative leader in the delivery of emergency, inpatient, and diagnostic medical health care and the nation's first and (more...)
Company: EMERUS
Location: El Paso
Posted on: 06/17/2019

At Home Data Entry Specialist (Part-time and full-time job)
Description: At Home Data Entry Specialist Mommy Jobs Online is seeking professional Data Entry Specialist to perform administrative duties. You will need to be able to copy and paste data profile information such (more...)
Company: MOMMY JOBS ONLINE
Location: El Paso
Posted on: 06/18/2019

Hair Stylist - Licensed - EL PASO, TX-2701 N. Mesa, 79902
Description: Sport Clips is hiring Licensed Hairstylists, Cosmetologists and Barbers in our rapidly growing, exciting, fast-paced salons JOB DESCRIPTION Sport Clips is the nation's leading Men's and Boys' hair care (more...)
Company: Sport Clips
Location: El Paso
Posted on: 06/18/2019


CDS Part Time Product Demonstrator
Description: Summary CDS Part Time Product Demonstrator -- Are you outgoing and enthusiastic about interacting with people If promoting the best brands to today---s shoppers sounds appealing, then Club Demonstration (more...)
Company: Club Demonstration Services
Location: El Paso
Posted on: 06/17/2019

Coder Educator
Description: The Coder Educator will be creating and delivering education to coders and providers. Ideal candidates will have a minimum of 7 - 10 years healthcare experience, the AHIMA ICD - 10 Trainer credential, (more...)
Company: Mommy Jobs Online
Location: El Paso
Posted on: 06/18/2019

Make Your Own Schedule
Description: TeamHealth has an excellent opportunity for a physician to join our inpatient primary care team in Las Cruces, New Mexico. TeamHealth post-acute care is built around a team that coordinates inpatient (more...)
Company: TeamHealth - Las Cruces, NM - TeamHealth
Location: Las Cruces
Posted on: 06/18/2019

13F Fire Support Specialist
Description: 13F Fire Support Specialist Job ID: 1072606 Job Views: 18 Location: LAS CRUCES, New Mexico, United States ZIP Code: 88007 Job Category: Armor and Field Artillery Posted: 05.29.2019 Age Requirements: Must (more...)
Company: Army National Guard
Location: Las Cruces
Posted on: 06/18/2019

Data Researcher for Cannabis Industry
Description: We acquire and maintain up-to-date data on over 18,000 marijuana licenses, making it the most comprehensive U.S. marijuana license database available. Led by a team of content and data experts with domain (more...)
Company: Mommy Jobs Online
Location: Las Cruces
Posted on: 06/18/2019

Certified Remote Medical Coders
Description: We are looking for experienced, certified medical coders and coding QA staff as we continue building our operations. Opportunities are available for both remote work-at-home and on-site travel to client (more...)
Company: Mommy Jobs Online
Location: El Paso
Posted on: 06/18/2019

Call Center Sales Representative
Description: Job Description Are you looking for something more than a job At DialAmerica, we want to make sure that work is more than just a four-letter word. We want you to be part of something that you enjoy in (more...)
Company: DialAmerica
Location: El Paso
Posted on: 06/17/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

El Paso RSS job feeds