ElPasoRecruiter
the smart solution for El Paso jobs

Bilingual Spanish: Customer Experience Specialist

Company: DISH
Location: El Paso
Posted on: March 16, 2019

Job Description:

Summary

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service Sling TV that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

Job Duties and Responsibilities

If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH's 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience.

Bilingual Customer Experience Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award-winning products (like the Hopper w/ Sling) and services (like PrimeTime AnyTime) while operating at maximum efficiency and with the utmost professional courtesy.

Primary responsibilities fall within the following categories:



  • Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer's bill, and resolve complex billing scenarios
  • Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of DISH's award-winning products
  • Sales - use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their DISH experience

    A Bilingual Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions:



    • Working flexible schedules including weekends, holidays, and evenings
    • Regular and predictable attendance
    • Ability to regularly sit for long periods of time
    • Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases
    • Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services
    • Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics
    • Deescalate upset or irate customers in order to satisfactorily address their customer service needs

      Skills - Experience and Requirements

      A successful Bilingual Customer Experience Representative will have the following:



      • High School diploma, GED, or equivalent experience
      • Six-months of related customer service experience and/or training preferred
      • Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines
      • Bilingual proficiency-fluent in English and Spanish
      • Strong organizational, time management, and problem solving skills
      • Excellent written and oral communication skills
      • Strong sense of professionalism and active listening skills
      • Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes

        Keywords: DISH, El Paso , Bilingual Spanish: Customer Experience Specialist, Other , El Paso, Texas

        Click here to apply!

        Didn't find what you're looking for? Search again!

        I'm looking for
        in category
        within


Other Other Jobs


91C Utilities Equipment Repairer
Description: If you're interested in a maintenance career, join the Army National Guard as a Utilities Equipment Repairer and help keep operations running smoothly on and off the battlefield. br br Your primary (more...)
Company: Army National Guard
Location: El Paso
Posted on: 03/23/2019

Work From Home - PT/FT Positions Available
Description: Are you looking for a career change Are you looking just to supplement your income The nations premier provider of health care access in the US is looking for motivated self-starters to enjoy a career (more...)
Company: Professional Career Advantage
Location: El Paso
Posted on: 03/22/2019

Periodontist
Description: Position SummaryWhen Airmen require specialized dental care, we make sure they have access to exactly what they need. Responsible for examining, diagnosing and treating diseases that form on different (more...)
Company: U.S. Air Force
Location: El Paso
Posted on: 03/23/2019


25Q Multi-Channel Transmission Systems Operator-Maintainer
Description: For the military to make strategic decisions, they depend on having the right information when they need it. Multi-Channel Transmission Systems Operator-Maintainers ensure the communication to make these (more...)
Company: Army National Guard
Location: Las Cruces
Posted on: 03/23/2019

Bilingual Customer Retention Expert (English / Spanish)
Description: Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever (more...)
Company: mommy jobs online
Location: El Paso
Posted on: 03/23/2019

15T UH-60 Utility Helicopter Repairer
Description: The UH-60 Black Hawk helicopter is the best-in-class, multi-mission performer used for combat assault, search and rescue, medevac, and firefighting missions. Your responsibility as the UH-60 Utility Helicopter (more...)
Company: Army National Guard
Location: Las Cruces
Posted on: 03/23/2019

Find over 5,000 + Pre-screened Work At Home Job Openings!
Description: Please take the time to visit our pre-screened work at home job bank at mommyjobsonline.com and click on JOIN NOW to become a lifetime member.
Company: Mommy Jobs Online
Location: El Paso
Posted on: 03/23/2019

Work at Home Benefit Reps - (Telecommute)
Description: We are looking for customer representatives to enroll our members into our health benefit plans.
Company: Ameriplan IBO
Location: El Paso
Posted on: 03/23/2019

Email Marketing Processor - (Flexible Schedule) - Work From Home
Description: Mommy Jobs Online is now recruiting Email Marketing Processors to work remotely. Great opportunity for the perfect person that has a home office setup to work remotely. At Mommy Jobs Online our qualified (more...)
Company: Mommy Jobs Online
Location: El Paso
Posted on: 03/23/2019

Class A CDL Truck Driver / Local
Description: GULFMARK ENERGY, INC., a crude oil marketing and transportation company, is looking for Professional Truck Drivers
Company: GulfMark Energy, Inc.
Location: El Paso
Posted on: 03/23/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

El Paso RSS job feeds