Patient Care Coordinator - El Paso, TX
Company: Optum
Location: El Paso
Posted on: May 26, 2025
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data, and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits, and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start -Caring.
Connecting. Growing together. -
Schedule: Monday-Friday, 8:00 AM-5:00 PM or 4/10 work week from
7:00 AM - 6:00 PM
Location: 1387 George Dieter Dr Bldg B El Paso, TX - 79936
The Patient Care Coordinator performs a wide variety of duties
associated with patient services. This position is responsible for
all components of the patient experience ranging from patient
in-take, office visit, patient close-out, and appointment
scheduling. The position also oversees the reporting function for
the clinic including compliance specific reports as well as
corporate statistics.
Primary Responsibilities:
Prepares weekly reports including documentation for management
regarding the status of appointments and general patient
information
Oversees the membership report and ensure that information provided
by the information technology department is updated on a bi-weekly
basis to reflect all current patient data
Coordinates initial patient contact and ensures patient eligibility
to clinic and verifies that the appropriate primary care physician
is listed prior to setting up appointments
Prepares and mails out new patient packets to include welcome
letter, magnets, bios, and appointment confirmation dates
Initiates Comfort Care appointments for patients as needed and
trouble shoots problems that may arise between Comfort Care and the
patient
Completes a monthly membership report to review new members and to
check for patients that are not reachable
Coordinates with customer service for patients that are not
reachable as well as involving management to take next steps to
follow-up with the patient
Validates patients' attestation sheets and conducts research to
determine if and when a patient may need a follow-up visit
Coordinates with the physicians and ensures a timely submission of
the attestation sheets to the Data Rap department if applicable
Ensures patients are scheduled in a timely manner and or
re-schedule as needed
Focus on Quality and assists with Band 1-3 patients
May perform regular Patient Services Representative duties to
include: Greeting patients; complete check in and check out tasks;
collecting co-payments, co-insurance, and deductibles; answer
phones, scheduling appointments, redirecting calls as appropriate
and assist callers with questions or concerns within the Patient
Services Representative scope
Inputs and/or updates patient demographic information and advises
on the collection of patient payment
Schedule routine and follow-up appointments. Reviews all incoming
faxes and routes to the appropriate area of the clinic
May mentor, onboard and train new team members. Serves as a subject
matter expert as needed by the Lead Patient Services
Representative, Clinic Administrator or Supervisor, Clinic
Operations.
Performs all other related duties as assigned
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested inRequired
Qualifications:
High School Diploma / GED (or higher)
2+ years of experience working in a medical environment
Intermediate level of proficiency with communication and
interpersonal skills, both in person and via phone
Intermediate level of proficiency with PC software computer skills
such as Microsoft Word, Excel, Power Point, and other departmental
specific programs/applications
Intermediate level of knowledge of EPRG and Medicare Advantage
quality requirements
Preferred Qualifications:
ICD10 and CPT coding experience
Proven ability to mentor and train others
Possess planning, organizing, conflict resolution, negotiating and
interpersonal skills
Independent problem identification/resolution and decision-making
skills
Must be able to prioritize, plan, and handle multiple tasks,
demands simultaneously
Bilingual - Spanish/English
Physical & Mental Requirements: -
Ability to lift up to 35 pounds
Ability to push or pull heavy objects using up to 35 pounds of
force
Ability to sit for extended periods of time
Ability to stand for extended periods of time
Ability to use fine motor skills to operate equipment and/or
machinery
Ability to properly drive and operate a company vehicle
Ability to receive and comprehend instructions verbally and/or in
writing
Ability to use logical reasoning for simple and complex problem
solving
Occasionally requires exposure to communicable diseases or bodily
fluids
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The salary range for this role is $16.88 -to $33.22 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, El Paso , Patient Care Coordinator - El Paso, TX, Other , El Paso, Texas
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