Member Support Representative

Company: Teleperformance USA
Location: El Paso
Posted on: September 30, 2024

Job Description:

Job Summary: Teleperformance is seeking a Member Support Representative to provide timely, accurate, and efficient service to customers via email and/or video chat.

About Teleperformance
Teleperformance is a global, digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

Benefits of Working with Teleperformance

• 
  
• Paid Training
  
• Competitive Wages
  
• Full Benefits (Medical, Dental, Vision, 401k and more)
  
• Paid Time Off
  
• Employee wellness and engagement programs
  
  
  Responsibilities
  As a Member Support Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Your duties will include:
  
  • 
    
  • Handling and carefully responding to all customer inquiries
    
  • Providing timely, accurate, and efficient service to our customers via email and/or video chat
    
  • Verifying member identification and following verification procedures
    
  • Working with other members to troubleshoot verification issues and provide a working solution
    
  • Providing excellent customer service through active listening
    
  • Working with confidential customer information and treating it sensitively
    
  • Aiming to resolve issues on the first call by being proactive
    
  • Appropriately communicating with customers
    
    
    Requirements
    To be successful in this role, you will need:
    
    • 
      
    • Outstanding communication, listening, and analytical skills
      
    • Customer service and/or sales experience preferred
      
    • Strong organizational and problem-solving skills
      
    • The ability to prioritize tasks and work well under pressure while remaining focused
      
    • A desire to learn general knowledge about the securities industry, including the basic principles of equity, option, and mutual fund transactions
      
    • General knowledge of Windows-based computer systems
      
    • The ability to adhere to attendance policies and work within a structured schedule, which includes a variety of shifts
      
    • A college degree preferred but not required
      
    • At least 6 months of customer service experience
      
    • Over 18 years of age
      
    • The ability to type 25 wpm
      
    • Comfort with desktop computer systems
      
      
      Our Culture
      At Teleperformance, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
      
      Equal Opportunity Employer
      Teleperformance is an Equal Opportunity Employer.

Keywords: Teleperformance USA, El Paso , Member Support Representative, Other , El Paso, Texas