Member Support Representative - Onsite
Company: Teleperformance USA
Location: El Paso
Posted on: September 30, 2024
Job Description:
Category : Customer Service/Support
-About TP -Teleperformance is a global, digital business services
company. We deliver -the most advanced, digitally powered -business
services to help the world's -best brands streamline their business
in -meaningful and sustainable ways.With more than 500,000 inspired
and -passionate people speaking more than -300 languages, our
global scale and local -presence allow us to be a force of good -in
supporting our communities, our -clients, and the environment. -
-Benefits of working with TP include:
Paid TrainingCompetitive WagesFull
Benefits (Medical, Dental, Vision, 401k and more)Paid Time
OffEmployee wellness and engagement programs - -Teleperformance and
You -Through a balanced -high-tech and -high-touch -approach
-blended with -deep -industry and geographic expertise, we -make
people's lives -simpler, faster, and safer. We help companies adapt
quickly to changing needs, and are inspired to deliver only the
-best in all that we do. You will become a key contributor in
making that happen. - -As the eyes and ears for our team fielding
customer inquiries and finding innovative ways to respond, you will
work in a collaborative and engaging environment. You will have the
chance to interact with people from all walks of life, and no two
days will be the same. As you continue to grow and challenge
yourself, you will discover your potential can take you anywhere
you want to go. -Did you know that our Chief Client Officer started
her career at Teleperformance as an agent and advanced to the
pinnacle of the company? At Teleperformance, the sky is the limit!
-This position will be based on-site at our El Paso, Texas
location.Your ResponsibilitiesAs a Member Support Representative,
your main responsibility is to find innovative ways to respond to
varying questions, issues, and concerns. -
- Handle and carefully respond to all customer inquiries
- Provide timely, accurate, and efficient service to our
customers via email and/or video chat
- Verify member identification and follow verification
procedures
- Work with other members to troubleshoot verification issues and
provide a working solution -
- Provide excellent customer service through active
listening
- Work with confidential customer information and treat it
sensitively
- Aim to resolve issues on the first call by being proactive
- Appropriately communicate with customersWe're looking for
fearless people - people who are inspired to deliver only the best
in all that we do.
- Outstanding communication, listening and analytical skills
- Customer service and/or sales experience preferred
- Candidate must display strong organizational and problem
solving skills
- The individual must be able to prioritize tasks and work well
under pressure while remaining focused
- Must have a desire to learn general knowledge about the
securities industry including the basic principles of equity,
option and mutual fund transactions
- Candidate must be client service oriented and have general
knowledge of Windows based computer systems
- Ability to adhere to attendance policies and work within a
structured schedule which includes a variety of shifts
- College degree preferred but not required
- 6 months customer service experience minimum
- Over 18 years of age
- Ability to type 25 wpm
- Comfort with desktop computer system
- -Be Part of Our TP FamilyIt is our mission to always provide an
environment where our employees feel valued, inspired, and
supported, so that they can bring their best selves to work every
day. -We believe that when employees are happy and healthy, they
are more productive, creative, and engaged. We are committed to
providing a workplace that is conducive to happiness and a healthy
work-life balance. -We also believe that to be our best selves, we
need to be surrounded by people who are positive, supportive, and
challenging. -We are committed to creating a culture of inclusion
and diversity, where everyone feels welcome and valued. -
-Teleperformance is an Equal Opportunity Employer
Keywords: Teleperformance USA, El Paso , Member Support Representative - Onsite, Other , El Paso, Texas
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