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Chat Representative

Company: Loop Recruiting
Location: El Paso
Posted on: June 6, 2024

Job Description:

Our client is looking for talented *Live Chat Representatives* to join their growing team!* *Contract to hire** *Hybrid schedule** *Pay rate: $17.50/hr** *2-3 weeks of training*First, a little something about our client: they believe great companies are built not only by great people but for them. Every day they strive to design a better way to work, helping employees at organizations around the world to stay productive and achieve their potential.As a Live Chat Representative, you'll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience.*DOES THIS SOUND LIKE YOU?* People first. You have a passion for service and discovering innovative solutions to help customers enjoy every drop of value with our clients products You're a relationship builder who wants to help others, grow friendships, and support people. Collaborative spirit. You achieve more with others and value an inclusive culture where you can be you. Trusted advisor. You live by integrity and deliver on promises... every time.In this role, you willserve as our client's front-line forsolving clients'challenges, including issue resolution, answering questions,helping clients,training their users on client technology, and more.The nature of what you do every day will not change--your #1 goal is to help clientswho have less than 50 employees. Still, every day will be different because thequestions you receivewill vary, as will thesolutionsyou provideeachclient. Therewill be no shortage of newquestions you'll receive, which willkeep thingsinteresting, and our top-ranked training will help to set you up for success!*TO THRIVE IN THIS ROLE* You must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun! Not only can you find a career here but friendships that last in a company that values inclusion.*WHAT YOULL DO* Respond to basic inquiries regarding client products and non-technical questions. Resolve routine customer concerns with pre-defined solutions Handle customer inquiries that could require data entry changes Learn and navigate client systems to respond to issues.*WHAT YOULL NEED* At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.A college degree is great but not required. What's more important is having the skills to do the job.LMDJob Types: Full-time, ContractPay: $17.50 per hourBenefits:* Dental insurance* Health insurance* Vision insuranceExperience level:* 1 yearShift:* Day shiftWeekly day range:* Monday to FridayWork setting:* Call center* In-personExperience:* Live chat: 1 year (Required)* Customer service: 1 year (Required)* Call center: 1 year (Required)Work Location: In personby Jobble

Keywords: Loop Recruiting, El Paso , Chat Representative, Other , El Paso, Texas

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