Critical Site Leader - Site Champion
Company: Disability Solutions
Location: El Paso
Posted on: May 8, 2024
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Job Description:
Join a team recognized for leadership, innovation and
diversityThe future is what you make it! When you join Honeywell,
you become a member of our global team of thinkers, innovators,
dreamers and doers who make the things that make the future. That
means changing the way we fly, fueling jets in an eco-friendly way,
keeping buildings safe and even making it possible to breathe on
Mars. Working at Honeywell isn't just about developing cool things.
That's why our employees enjoy access to dynamic career
opportunities across different fields and industries. Are you ready
to help us make the future?This role will support the Workplace
Support Services leadership team to drive consistent IT service
delivery and supplier performance for critical sites. You will be
required to participate in onsite, face-to-face or virtual
engagement with key stakeholders, functional peers and IT business
partners and be able to provide oversight and management of our
critical IT services using consistent standards, management
operating system (MOS) and utilizing industry and Honeywell best
practices. This position will also play an important role to
provide input on the design, development and support needed to
advance key transformation-based programs, projects, system
upgrades, in support of continued business growth across all our
core services. When defined, this will act as the IT Site
Champion.Key Responsibilities:-- -- ----- Contribute to delivering
a robust governance structure, align with the contractual
commitments with IT suppliers, and encourage appropriate innovation
and development.-- -- ----- Help define, manage, and assist with
the supplier management governance processes and procedures.-- --
----- Define robust MOS with the IT suppliers, partners and peers
at the site and key business contacts to ensure clear and regular
reporting, in line with contractual obligations.-- -- ----- Review
and manage the supplier-based SLAs, OLAs, SLOs as per the standard
work defined, by proactively monitoring the customer escalations,
customer satisfaction and feedback to drive improvements in user
experience and reduce user effort to obtain IT services-- -- -----
Proactively monitor and facilitate incident escalation to ensure
minimum resolution time and adequate engagement across IT teams.--
-- ----- Support customers initiate or consume IT services or
processes through enablement training and facilitation across IT
services within geographical responsible area.-- -- ----- Act as IT
Site Champion when defined and drive the end-to-end accountability
within IT to build confidence and trust.-- -- ----- Build local
expertise having global mindset, by taking ownership and leaning in
to support standardization and service improvement.-- -- -----
Provide escalation support and supplier management to site &
business leaders as well as to provide direct on-site IT service
and support, including proposed design review, facilitate
execution, technology upgrades and project work.-- -- ----- Ensure
full adoption and implementation of Honeywell standards, tools,
processes and strict adherence to Honeywell policies.-- -- -----
Work with cross-functional IT support organization and our
suppliers in the planning and execution for other core services
including, but not limited to: Cyber Safety, Audit & Compliance,
merger and acquisitions, Cross-Functional IT alignment-- -- -----
Support businesses to adopt new technologies and drive
transformation and cost savings initiatives-- -- ----- Provide
guidance and recommendations for operational support in security,
compliance, specialized applications, corporate audits, risk and
cyber self-assessments, sustainable disaster recovery and business
continuity, and protecting information in non-federal information
systems-- -- ----- Coordinate with vendor supplier on systems
monitoring, event escalation, root cause / corrective action
analyses, disaster outage response and management-- -- ----- Ensure
vendor supplier engagement where cross functional IT support and
alignment is required-- -- ----- Ensure customer satisfaction
targets for site customer feedbacks are achieved-- -- ----- Develop
roadshow and showcase initiatives and support customer training
requirements.Expected travel: 10%-30% of timeU.S. PERSON
REQUIREMENTSDue to compliance with U.S. export control laws and
regulations, candidate must be a U.S. Person, which is defined as,
a U.S. citizen, a U.S. permanent resident, or have protected status
in the U.S. under asylum or refugee status or have the ability to
obtain an export authorization.YOU MUST HAVE-- -- ----- 3+ years of
IT experience with increasing technical and operational
responsibilities-- -- ----- 3+ years of experience supporting IT
Infrastructure, Desktop and Site based IT Services-- -- ----- 3+
years of experience working with contracting, managed service and
third parties (internal and external)-- -- ----- 3+ years of
experience working in large enterprise IT environment supporting
the design, development and deployment of large enterprise IT
projects.-- -- ----- 3+ years of experience managing and support IT
sites and providing service at the in environments with greater
than 1,000 end-users-- -- ----- Ability to read, write and speak
EnglishWE VALUE-- -- ----- Bachelor's degree in technical degree or
business-- -- ----- Fluency in Spanish-- -- ----- Strong
communication and customer service and support skills-- -- -----
Ability to listen and to communicate effectively in proactive
manner at all levels of the organization-- -- ----- Ability to work
under pressure with a strong business acumen and customer centric
focus-- -- ----- Excellent Interpersonal and communication Skills--
-- ----- Ability to function in a collaborative environment with
business clients-- -- ----- Ability to take proactive steps in
managing problems-- -- ----- Facts oriented approach,
problem-solving mentality, critical thinker-- -- ----- Solid
understanding of infrastructure and business support related
experience in Honeywell is a plus-- -- ----- Excellent
Communication Skills: ability to influence internal / external
customers, suppliers, and team members to drive best outcome for
Honeywell with the ability to deliver complex information to
diverse audiences-- -- ----- Ability to provide clear and concise
reporting-- -- ----- A high degree of knowledge and experience
supporting critical IT service and support at very large sites
(> 250 people) or environments including deemed as business
critical-- -- ----- Knowledge of security concepts, standards and
processes-- -- ----- Six Sigma certified and ITIL certification is
a plusAdditional Information
Keywords: Disability Solutions, El Paso , Critical Site Leader - Site Champion, Other , El Paso, Texas
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