Bilingual Wireless Fraud Care Specialist
Company: DISH
Location: El Paso
Posted on: April 23, 2024
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Job Description:
Company Summary
EchoStar has been reimagining the future of connectivity for more
than 40 years. Our business reach spans satellite television
service, live-streaming and on-demand programming, smart home
installation services, mobile plans and products, and now we are
building America's First Smart Network---.Today, our brands include
EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile,
DISH Wireless, OnTech and GenMobile.
Department Summary
As a part of Customer Experience Operations (CXO), the Field
Operations team is the voice of the company to our customers with a
focus on resolving customer issues, preventing future problems, and
promoting our services, while listening, connecting and caring for
the customer through voice and chat interactions. -
Job Duties and Responsibilities
The Bilingual Wireless Fraud Care Specialist plays a crucial role
in identifying, mitigating and preventing fraudulent activities
related to new activations and existing customer upgrades and
adding additional lines. -Wireless Fraud Care Specialists will
provide real-time and ongoing monitoring and management of order
and account information to ensure integrity. - -During inbound and
outbound calls with potential customers, use tools, inquisitive
questions, and analysis to determine: -Validity of
purchasesLegitimacy of customer's identityNature and extent of
suspected fraudWhat offer the customer may receiveOff the phone
research, review, and documentation:Monitor customer accounts and
transactions for any suspicious activities or patternsMaintain
detailed records of fraud incidents, investigations, and
outcomes
Skills, Experience and Requirements
A High School diploma, GED, or equivalent call center experienceThe
ability to navigate company communications and programs in English
while speaking with customers in both Spanish and EnglishMinimum of
2 years of experience in a call center environment preferably
focused on fraud detection, risk management, or a related
fieldAbility to analyze data, identify patterns, and recognize
anomalies that may indicate fraudulent activityIntermediate level
of proficiency in Microsoft Office and/or G-suite
applicationsPosition is on-site and employee must reside within
drivable distance - -Detailed-oriented and strong interpersonal
skillsMust be flexible to accommodate changing business
requirementsWillingness to work flexible schedules - pay
differential of $2/hour applies to weekends, evenings and
holidaysCan actively learn through experimentation, learns quickly
when facing new situations, makes the most out of available
resources -Is a self-starter with an innate curiosity to explore
and identify new process solutionsAbility to collaborate in a team
environment and across other teamsAbility to formulate a problem
statement based on observation gathered from customer interactions,
and to suggest potential solutions -What is in it for you?Starting
hourly pay $21.92/hr + $0.50 language differentialPlus a pay
differential of $2/hr when working weekends, evenings or
holidaysExtensive330 free channels including premiums$5 monthly
Sling Blue and Orange service$10 credit per line (up to 5) for
Boost Infinite wireless - -Medical, Dental, Vision InsurancePaid
vacation and sick time401(k) Investments with Company-matched
fundsTuition reimbursementHeavily discounted DISH, Sling, & Boost
Infinite ServiceOpportunity is our greatest benefitGrow with us and
be among -the first to help us disrupt the wireless industryOur
representatives are built to work hard and rise and this role is a
stepping stone into many other potential opportunities available
within the company. We offer defined career ladders and extensive
opportunity for upward mobility. -We encourage personal and
professional growth by supporting you with all the tools to advance
your career.
Salary Ranges
Compensation: $20.87/Hour
Benefits
At Dish, we celebrate and embrace diversity and inclusion, where
all people are welcome and supported. - Learn more about how our
employees come together, share common interests and make valuable
connections, both in and out of work; . -From versatile health
perks to new career opportunities, check out our benefits on our .
-Candidates need to successfully complete a pre-employment screen,
which may include a drug test. -
Keywords: DISH, El Paso , Bilingual Wireless Fraud Care Specialist, Other , El Paso, Texas
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