Supervisor, Residential Inbound Sales (Bilingual Spanish)
Company: SPECTRUM
Location: El Paso
Posted on: April 16, 2024
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Job Description:
JOB SUMMARYAccountable for meeting and exceeding established
sales goals for residential customers. This position reports to the
Residential Inbound Sales Manager. The Supervisor is responsible
for coaching and development of a team of Inbound Sales Reps in a
fast-paced, quota-driven sales environment that is highly
transactional and customer focused.MAJOR DUTIES AND
RESPONSIBILITIESActively and consistently support all efforts to
simplify and enhance the customer experienceProfessional and highly
motivated with strong sales coaching and developmental experience
in a fast-paced, dynamic Call Center Sales environment.Develop new
sales strategies within the call center to maximize
opportunitiesOversee all daily sales activities of the Sales
Representative Team. Lead and guide the team in the attainment of
revenue goals and performance metrics. Monitor calls and
performance stats and provide individual Sales Representative
feedback. Motivate, coach and mentor Sales Representative. Plan and
lead team meetings. Create, deliver, implement and manage
individual Sales Representative Performance Improvement plans
(PIPs) and Corrective Action Plans (CARs). Develop and maintain a
positive sales culture.Lead and guide the team in the attainment of
marketing campaign goals. Partner with marketing department in the
development, implementation and evaluation of marketing campaigns.
Monitor rep and team performance; conduct coaching. Provide
post-launch feedback to Sales Representative and marketing
leadership.Perform all staffing-related activities including
recruiting, hiring, on-boarding, goal-setting, monitoring,
measuring and coaching performance. Conduct regular performance
reviews.Perform multiple administrative duties: Create and manage
Sales Representative work schedule. Review and approve time-off
requests and timesheets. Review, reconcile and approve commission
reports. Approve customer credits.Develop and maintain positive
relationships with other departments: sales operations, field
operations, marketing, product development, training and customer
care.Perform other duties as requested.REQUIRED
QUALIFICATIONSRequired Skills/Abilities and KnowledgeAbility to
read, write, speak and understand EnglishAbility to recruit,
develop, maintain and optimize a team of sales
professionalsKnowledge of voice, data and television products and
servicesBilingual: Spanish RequiredRequired EducationHigh School
diploma or equivalent -Required Related Work Experience and Number
of YearsInside Sales experience, commercial experience preferred -
2-3Supervisory experience preferred preferably in an inside sales
capacity - 1-2 -PREFERRED QUALIFICATIONSPreferred Education2+ years
post high school education preferred -WORKING CONDITIONSOffice
environmentExposure to moderate noise levelsOccasional travel as
required - SIB470 2024-30315 2024 Here, employees don't just have
jobs, they build careers. That's why we believe in offering a
comprehensive pay and benefits package that rewards employees for
their contributions to our success, supports all aspects of their
well-being, and delivers real value at every stage of life.A
qualified applicant's criminal history, if any, will be considered
in a manner consistent with applicable laws, including local
ordinances.Get to Know Us Charter Communications is known in the
United States by our Spectrum brands, including: Spectrum Internet
-, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and
Spectrum Reach. When you join us, you're joining a strong community
of more than 100,000 individuals working together to serve more
than 32 million customers in 41 states and keep them connected to
what matters most. Watch this video to learn more.Who You Are
Matters Here We're committed to growing a workforce that reflects
our communities, and providing equal opportunities for employment
and advancement. EOE, including disability/vets. Learn about our
inclusive culture.
Keywords: SPECTRUM, El Paso , Supervisor, Residential Inbound Sales (Bilingual Spanish), Other , El Paso, Texas
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