Bilingual Patient Access Specialist
Company: Emerus
Location: El Paso
Posted on: May 28, 2023
Job Description:
About Us:HIGHLIGHTSSHIFT: Nights 7pm-7amJOB TYPE: Full-Time
FACILITY TYPE: 16 bed Small-Format Hospital (8 ER, 8 Inpatient)
Emerus is the nations first and largest operator of small-format
hospitals, also known as community or neighborhood hospitals.
Emerus leading national health system partners include Allegheny
Health Network, Ascension, Baptist Health System, Baylor, Scott &
White Health, Dignity Health St. Rose Dominican, The Hospitals of
Providence, INTEGRIS and MultiCare. Our state-of-the-art hospitals
are fully accredited and provide highly individualized care. From
the moment a patient walks through the door, a team of exceptional
medical professionals takes charge, treating patients with speed,
compassion and expertise. Emerus distinctive level of care earned
the Guardian of Excellence Award for Superior Patient Experience in
six of the past seven years. More information is available at
.Position Overview:The purpose of this position is to serve as a
liaison between patient/family, payers, Patient Financial Services,
and other health care team members. You'll be asked to facilitate
patient tracking and billing by obtaining/verifying accurate and
complete demographic information, financially securing, and
collecting out-of-pocket responsibility from guarantors to maximize
hospital reimbursement.Essential Job Functions:
- Maintain compliance with EMTALA, DNV, HIPAA and all other
hospital and government regulations applicable to the Admissions
settings and in handling of Medical Records
- Provide excellent customer service at all times by effectively
meeting customer needs, understanding who the customers are, and
building quality relationships
- Answer telephone in a professional and courteous manner, record
messages and communicate to appropriate medical staff
- Provide and obtain signatures on required forms and
consents
- Obtain, verify, and enter complete and accurate demographic
information on all accounts to facilitate smooth processing through
the revenue cycle
- Verify insurance benefits for all plans associated with
patient, confirming the correct payor and plan is entered into the
patient accounting system
- Obtain insurance authorizations as required by individual
insurance plans where applicable
- Maximize the efficiency and accuracy of the collection process
by pursuing collections at the time of service in a customer
service-oriented fashion
- Scan all registration and clinical documentation into the
system and maintain all medical records
- Assist with coordinating the transfer of patients to other
hospitals when necessary
- Respond to medical record requests from patients, physicians
and hospitals
- Maintain cash drawer according to policies
- Maintain log of all patients, payments received, transfers and
hospital admissions
- Maintain visitor/vendor logOther Job Functions:
- Maintain a clean working environment for the facility. This
includes the front desk, restroom, waiting room, break area and
patient rooms when assistance is needed by medical staff
- Receive deliveries including mail from various carriers and
forward to appropriate departments as needed
- Notify appropriate contact of any malfunctioning equipment or
maintenance needs
- Attend staff meetings or other company sponsored or mandated
meetings as required
- Assist medical staff as needed
- Perform additional duties as assignedBasic Qualifications:
- High School Diploma or GED, required
- 2 years patient registration and insurance verification
experience in a health care setting, required.
- Emergency Department registration experience, strongly
preferred
- Knowledge of various insurance plans (HMO, PPO, POS, Medicare,
Medicaid) and payors, required.
- Basic understanding of medical terminology
- Excellent customer service
- Working knowledge of MS Office (MS Word, Excel and Outlook),
strongly preferred.
- Position requires fluency in English; written and oral
communication
Keywords: Emerus, El Paso , Bilingual Patient Access Specialist, Other , El Paso, Texas
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