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Full-Time Spanish/English Bilingual Customer Support Professional - El Paso - $16.20/hr

Company: General Dynamics Information Technology, Inc.
Location: El Paso
Posted on: May 28, 2023

Job Description:

Type of Requisition:

Clearance Level Must Currently Possess:

Clearance Level Must Be Able to Obtain:

Agency Specific

Public Trust/Other Required:

Job Family:

Job Qualifications:

Customer Service, Data Entry, Phone Calls, Spanish Language

0 + years of related experience
US Citizenship Required:

Job Description:

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on a Full-Time Customer Support Professional joining our rapidly growing team of contact center professionals in El Paso, TX.

At GDIT, people are our differentiator. As a FULL-TIME CUSTOMER SUPPORT PROFESSIONAL, you will be trusted to utilize your root cause analysis and problem solving skills to manage inbound calls in our state-of-the-art contact center. In this role, a typical day will include:

  • Answering incoming phone calls on behalf of client; providing accurate and appropriate information to callers
  • Assisting customers by researching issues, exploring answers, and providing information and alternative solutions
  • Placing outbound customer service or customer satisfaction calls, as required by client
  • Completing call guides; gathering and verifying required information
  • Adhering to established customer service and documentation standards within required time frames

    • High school diploma or G.E.D.
    • Zero or more years of customer service or other telephone experience
    • Texas resident living within a 60 mile radius of our El Paso facility
    • Ability to read, write, and speak Spanish and English fluently
    • Ability and willingness to work and train onsite as required
    • Ability and willingness to work any full-time shift during our hours of operation (M-F, 6 am - 7 pm MST)
    • Access to high speed wired internet connection
    • Access to a quiet work environment free from distractions
    • Ability to pass a criminal background check, drug screening, and credit check
    • US Citizenship

      • One or more years of contact center experience highly preferred
      • Demonstrated experience adhering to contact center scheduling

        • Competitive pay plus benefits
        • M-F work schedules, no weekends, no late nights
        • An opportunity to support a mission that keeps our nation safe and secure

          PLEASE NOTE: Initial classroom and on-the-job training will be provided ONSITE. After training, employees will continue to work onsite and may be given the opportunity to work remotely in the future.

          GDIT CAREERS

          Opportunity Owned

          Not sure this job's the one for you? Check out our other openings at gdit.com/careers.

          Applying for a career in GDIT's Engagement Center is as easy as 1...2...3. To learn more about GDIT's Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.





          Scheduled Weekly Hours:

          Travel Required:

          Telecommuting Options:

          Work Location:
          USA TX El Paso - 10767 Gateway West Boulevard (TXS010)

          Additional Work Locations:

          COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the customer site requirements.

          We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

          GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Inc., El Paso , Full-Time Spanish/English Bilingual Customer Support Professional - El Paso - $16.20/hr, Other , El Paso, Texas

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