Full-Time Spanish/English Bilingual Customer Support Professional - El Paso - $16.20/hr

Company: General Dynamics Information Technology, Inc.
Location: El Paso
Posted on: May 28, 2023

Job Description:

Type of Requisition:
Pipeline

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Suitability:
Agency Specific

Public Trust/Other Required:
Other

Job Family:
SCA

Job Qualifications:

Skills:
Customer Service, Data Entry, Phone Calls, Spanish Language
Certifications:

Experience:
0 + years of related experience
US Citizenship Required:
Yes

Job Description:

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on a Full-Time Customer Support Professional joining our rapidly growing team of contact center professionals in El Paso, TX.

At GDIT, people are our differentiator. As a FULL-TIME CUSTOMER SUPPORT PROFESSIONAL, you will be trusted to utilize your root cause analysis and problem solving skills to manage inbound calls in our state-of-the-art contact center. In this role, a typical day will include:

• Answering incoming phone calls on behalf of client; providing accurate and appropriate information to callers
• Assisting customers by researching issues, exploring answers, and providing information and alternative solutions
• Placing outbound customer service or customer satisfaction calls, as required by client
• Completing call guides; gathering and verifying required information
• Adhering to established customer service and documentation standards within required time frames
  
  REQUIRED QUALIFICATIONS:
  
  • High school diploma or G.E.D.
  • Zero or more years of customer service or other telephone experience
  • Texas resident living within a 60 mile radius of our El Paso facility
  • Ability to read, write, and speak Spanish and English fluently
  • Ability and willingness to work and train onsite as required
  • Ability and willingness to work any full-time shift during our hours of operation (M-F, 6 am - 7 pm MST)
  • Access to high speed wired internet connection
  • Access to a quiet work environment free from distractions
  • Ability to pass a criminal background check, drug screening, and credit check
  • US Citizenship
    
    PREFERRED QUALIFICATIONS:
    
    • One or more years of contact center experience highly preferred
    • Demonstrated experience adhering to contact center scheduling
      
      WHAT GDIT CAN OFFER YOU:
      
      • Competitive pay plus benefits
      • M-F work schedules, no weekends, no late nights
      • An opportunity to support a mission that keeps our nation safe and secure
        
        PLEASE NOTE: Initial classroom and on-the-job training will be provided ONSITE. After training, employees will continue to work onsite and may be given the opportunity to work remotely in the future.
        
        GDIT CAREERS
        
        Opportunity Owned
        
        Not sure this job's the one for you? Check out our other openings at gdit.com/careers.
        
        Applying for a career in GDIT's Engagement Center is as easy as 1...2...3. To learn more about GDIT's Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.
        
        #CEELPASOCC
        
        #CISEG
        
        #ITCContactCenter
        
        #TSSCE
        
        Scheduled Weekly Hours:
        40
        
        Travel Required:
        None
        
        Telecommuting Options:
        Hybrid
        
        Work Location:
        USA TX El Paso - 10767 Gateway West Boulevard (TXS010)
        
        Additional Work Locations:
        
        COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the customer site requirements.
        
        We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
        
        GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Inc., El Paso , Full-Time Spanish/English Bilingual Customer Support Professional - El Paso - $16.20/hr, Other , El Paso, Texas