Customer Relations Clerk (Zoo)
Company: County of El Paso TX
Location: El Paso
Posted on: March 16, 2023
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Job Description:
Requirements
MOS Code: None
Education and Experience: A High School diploma, GED or higher, and
two (2) years of public contact experience.
Licenses and Certificates:None.
General Purpose
Under general supervision, provide service to customers, process
work orders and enter data in tax, utility,building services, or
call center areas.
Typical Duties
Provide customer service in assigned area.Involves:Assist
taxpayers; businesses, contractors; utility customers, transit
customers and Health clients. Welcome and greet
customers.Communicate in person, over the telephone or by
correspondence.Respond to customer inquiries and questions
regarding taxes paid, due and refunds; permitting, building
inspection; utility services, account activity and billing and
Health 211 information and referral services, and basic and general
City and municipal service inquiries. Direct customers to
appropriate contacts within the City.Assist the public with
completion of forms.Provide fast and accurate customer service.
Answer transit-related questions and respond to complaints in
English and Spanish. Check with dispatch section for bus schedule
delays or detours, and answer questions on fares, schedules,
boarding and transfer points, paratransit services, lost and found
articles or other service-related issues. Collect payments for
services, fees, utility bills, taxes, permits or admissions from
customers. Keeps abreast of changes in procedures, protocols and
services.Provides efficient call-taker duties, as assigned.
Receive, review and prepare work requests in assigned
area.Involves:Work with customers to identify service needs (new,
transfer, changes, installment), summarize needs, and assure
policies, rules and regulations are followed.Update work and change
orders; inspection requests, fees and results; credit and transfer
information. Work with building permit customers, enter building
permit requests, schedule inspections, issue permits, review
contractor files and check for appropriate supporting documentation
(i.e., bonds, insurance, license).Prepare renewal notices,
Certificates of Completion and Occupancy, and other Issue licenses
(food, liquor, and vendors).Assure work requests are completed
accurately and timely, and update customer account history.Work
with WIC customers, provide program information and appointment
scheduling for WIC and Immunization divisions, information
regarding Department of Public Health clinics and outreach
activities, income screening, and information and explanation on
social service and referral agencies Maintain effective
communication with field personnel.Use a two-way radio, software or
phone to communicate changes in work request to field
personnel.
Enter and update accounting and client information in assigned
area.Involves:Review debit and credit adjustments.Verify
payments.Provide account analysis, update accounts to reflect new
or changes in service, make billing corrections (debit or credit)
and adjust balances in accordance with established approval
processes.Post daily payments and customer account
adjustments.Record data correctly in general ledgers, and generate
associated reports and spreadsheets.Enter assigned data in to
computer databases.Maintain filing system, records, telephone logs
and keep reports.Enters client's call information into database for
call-tracking, follow-up and reporting.
General Information
For a complete job specification, click here.
Test Date: To be announced.
Note: Current opening is at the El Paso Zoo. This eligible list
will be used to fill positions at the El Paso Zoo only.
Note: Applicants are encouraged to apply immediately. This position
will close when a preset number of qualified applications have been
received.
A r--sum-- and/or other documents will not be accepted in lieu of a
completed application. Comments such as "See r--sum--" are not
acceptable and will result in the application being considered
incomplete.
To qualify for this position, required education, experience,
knowledge and skills must be clearly stated on your application's
employment history. We do not use any information on your resume to
review if you meet the minimum qualifications for this
position.
Failure to fully detail all experience and job duties in the
application, or copying/pasting directly from the job
specification, or responses referring to your r--sum-- will
eliminate you from consideration for the position.
Keywords: County of El Paso TX, El Paso , Customer Relations Clerk (Zoo), Other , El Paso, Texas
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