TWA I VIC
Company: Texas Health & Human Services Commission
Location: El Paso
Posted on: January 26, 2023
The Virtual Interviewing Centers (VIC) are a call center
environment that is modeled as a fast-paced and collaborative work
environment. Staff that meet performance expectations after six
months, are potentially eligible to work from home. The VIC team is
invested in the development of staff and offers vast opportunities
for advancement and a successful and rewarding career.
Are you a highly-motivated, compassionate and dedicated individual
looking for a rewarding career assisting the most vulnerable
citizens of Texas in need of food, medical care, cash assistance
and other social services?
If so, the Texas Health and Human Services Commission (HHSC) Access
and Eligibility Services (AES) division is looking for individuals
who want to join an exciting, dynamic team working in a
high-performing and innovative environment. AES provides an
integrated and streamlined approach to connect individuals to
services and supports that: reduce institutionalization, allow
individuals to remain in their communities, and promote economic
and personal self-sufficiency. AES is built upon its' core values
of respect, ownership, collaboration, and integrity with a goal of
delivering best-in-class customer service to clients and
Our staff are well organized, able to multi-task, possess the
ability to learn policy regulations, able to thrive in a
challenging, fast-paced and evolving environment, have good
communication skills, a positive attitude, strong work-ethic and a
desire to help others. If you also possess these skills, then we
are looking for you. We want you to join our team!
Comprehensive Compensation Package:
Annual Starting Salary $36,901.20
Employer Paid Health Benefits $3,735.60
Vacation Leave Accrued Annually $1,845.06
Sick Leave Accrued Annually $1,845.06
Total Annual Starting Salary and Benefit Package $44,326.92
* Note: This is a representation and actual compensation packages
The Texas Works Advisor I (TWA I)/ Medical Eligibility Specialist I
(MES I)/ Hospital Based Worker I (HBW I) position is included in a
career track series. After a probationary period of one year from
hire date TWA/MES/HBW I's are automatically upgraded to a
TWA/MES/HBW II when tenure and performance requirements are met.
The TWA/MES/HBW II salary is $39,529.44.
Based on training requirements, current or previous program
eligibility experience, former Access & Eligibility Services (AES)
employees may be considered for rehire at the TWA/MES/HBW II /
Salary Group B13. Recent experience includes any experience within
one year prior to the application closing date.
Please see additional information for other available office
Essential Job Functions:
As a Texas Works Advisor I (TWA I) / Medical Eligibility Specialist
I (MES I) / Hospital Base Worker I (HBW I) you will receive paid,
formal, training to perform the following essential job
* Interview applicants and recipients in person or by inbound or
outbound telephone calls to obtain pertinent financial and personal
information to determine financial eligibility for public
* Evaluate data from various electronic and other sources to enter
information into a computer-based eligibility system.
* Compute and authorize benefits based on eligibility
* Process work in accordance with state and federal regulations and
established procedures, guidelines and timeframes.
* Perform other duties, as assigned.
Knowledge Skills Abilities:
In addition to the above-listed abilities, the following knowledge,
skills and additional abilities are desired:
* Use fact-finding techniques to obtain, relate and evaluate
information provided by applicants.
* Read, understand, apply and explain detailed regulations and
* Perform basic arithmetic functions.
* Manage time efficiently by establishing priorities in accordance
to importance of deadlines.
* Establish and maintain effective work relationships with
* Ability to communicate effectively both verbally and in
* Operate computers to perform data entry and basic office software
use such as Microsoft Word, Outlook and Excel.
* Follow written and oral directions and instructions.
Registration or Licensure Requirements:
None Initial Selection Criteria:
Applicants must meet the following education and experience
One (1) year of customer service experience with public contact
which can include retail, call center, clerical, hospitality,
banking, receptionist or similar customer service experience.
Experience in an environment interviewing clients and gathering
personal information in-person or over the phone is preferred.
High School Diploma or GED equivalent is required. Sixty (60)
semester or ninety (90) quarter hours from an accredited college or
university is preferred.
Thirty (30) semester or forty- five (45) quarter hours from an
accredited college or university may be substituted for one (1)
year of required experience.
This position can be filled at the following locations:
9206 McCombs St., El Paso, TX 79924
215 Padres Dr., El Paso, TX 79907
Candidates may upload a resume but must have a complete application
filled out to include summary of experience and duties performed.
Candidates may not have a history of substantiated fraudulent
activity against HHSC or any program it administers. Candidates who
have a non-fraud overpayment with an outstanding balance must agree
to repay the overpayment balance as a condition of employment.
Current and former HHSC employees may be offered a higher salary if
they have recent Texas Works or Medical Eligibility Specialist
experience within one year prior to the application closing
There is no direct military code equivalent. For more information
see the Texas State Auditor's Military Crosswalk at
Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS
HHS agencies use E-Verify. You must bring your I-9 documentation
with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS
agencies will provide reasonable accommodation during the hiring
and selection process for qualified individuals with a disability.
If you need assistance completing the on-line application, contact
the HHS Employee Service Center at 1-888-894-4747. If you are
contacted for an interview and need accommodation to participate in
the interview process, please notify the person scheduling the
Keywords: Texas Health & Human Services Commission, El Paso , TWA I VIC, Other , El Paso, Texas
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