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Company: Texas Health & Human Services Commission
Location: El Paso
Posted on: January 26, 2023

Job Description:

The Virtual Interviewing Centers (VIC) are a call center environment that is modeled as a fast-paced and collaborative work environment. Staff that meet performance expectations after six months, are potentially eligible to work from home. The VIC team is invested in the development of staff and offers vast opportunities for advancement and a successful and rewarding career.

Are you a highly-motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?

If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its' core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.

Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team!

Comprehensive Compensation Package:

Annual Starting Salary $36,901.20

Employer Paid Health Benefits $3,735.60

Vacation Leave Accrued Annually $1,845.06

Sick Leave Accrued Annually $1,845.06

Total Annual Starting Salary and Benefit Package $44,326.92

* Note: This is a representation and actual compensation packages may vary.

The Texas Works Advisor I (TWA I)/ Medical Eligibility Specialist I (MES I)/ Hospital Based Worker I (HBW I) position is included in a career track series. After a probationary period of one year from hire date TWA/MES/HBW I's are automatically upgraded to a TWA/MES/HBW II when tenure and performance requirements are met. The TWA/MES/HBW II salary is $39,529.44.

Based on training requirements, current or previous program eligibility experience, former Access & Eligibility Services (AES) employees may be considered for rehire at the TWA/MES/HBW II / Salary Group B13. Recent experience includes any experience within one year prior to the application closing date.

Please see additional information for other available office locations.

Essential Job Functions:

As a Texas Works Advisor I (TWA I) / Medical Eligibility Specialist I (MES I) / Hospital Base Worker I (HBW I) you will receive paid, formal, training to perform the following essential job functions:

* Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
* Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
* Compute and authorize benefits based on eligibility determination.
* Process work in accordance with state and federal regulations and established procedures, guidelines and timeframes.
* Perform other duties, as assigned.

Knowledge Skills Abilities:

In addition to the above-listed abilities, the following knowledge, skills and additional abilities are desired:

* Use fact-finding techniques to obtain, relate and evaluate information provided by applicants.
* Read, understand, apply and explain detailed regulations and policies.
* Perform basic arithmetic functions.
* Manage time efficiently by establishing priorities in accordance to importance of deadlines.
* Establish and maintain effective work relationships with others.
* Ability to communicate effectively both verbally and in writing.
* Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook and Excel.
* Follow written and oral directions and instructions.

Registration or Licensure Requirements:

None Initial Selection Criteria:

Applicants must meet the following education and experience requirements:


One (1) year of customer service experience with public contact which can include retail, call center, clerical, hospitality, banking, receptionist or similar customer service experience. Experience in an environment interviewing clients and gathering personal information in-person or over the phone is preferred.


High School Diploma or GED equivalent is required. Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred.

Thirty (30) semester or forty- five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience.

Additional Information:

This position can be filled at the following locations:

9206 McCombs St., El Paso, TX 79924

215 Padres Dr., El Paso, TX 79907

Supplemental Information:

Candidates may upload a resume but must have a complete application filled out to include summary of experience and duties performed. Candidates may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Candidates who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

Current and former HHSC employees may be offered a higher salary if they have recent Texas Works or Medical Eligibility Specialist experience within one year prior to the application closing date.

MOS Code:

There is no direct military code equivalent. For more information see the Texas State Auditor's Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.

Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form - Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Keywords: Texas Health & Human Services Commission, El Paso , TWA I VIC, Other , El Paso, Texas

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