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Health Insurance Customer Service Representative

Company: Assured Benefits Administrators, Inc.
Location: El Paso
Posted on: November 25, 2022

Job Description:

*Position Summary: *

The Customer Service Representative serves as a liaison between customers and the sales and service staff, providing exemplary support and assistance.

*Essential Duties and Responsibilities: *

The essential functions include but not limited to the following:
* Communicate and provide service to preferred providers in order to build positive supporting relationships.
* Receives and responds to customer service inquiries both written and verbal.
* Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution.
* Provides customer service to variety of customers over the telephone.
* Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.
* Provide a high level of customer satisfaction while responding to member and other stakeholder inquiries in a courteous and professional manner.

*Minimum Qualifications (Knowledge, Skills and Abilities): *
* 1-2 years experience in the insurance industry.
* High school diploma
* Good verbal and written communication skills
* This position requires a person who has an inherent service orientation, who can remain calm and clearly communicate tactfully, both externally and internally
* Strong Knowledge of commonly used concepts, practices, and procedures with the insurance field.
* Ability to work and problem solve independently as well as an integral part of a team required.
* Strive for high-quality work in completing assignments.
* Strong organizational/project management skills and ability to manage administrative functions.

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
* Monday to Friday
Supplemental pay types:
* Bonus pay

Ability to commute/relocate:
* El Paso, TX 79901: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Assured Benefits Administrators, Inc., El Paso , Health Insurance Customer Service Representative, Other , El Paso, Texas

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