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Client Services Supervisor (Digital Services)

Company: Swiss Post Solutions
Location: El Paso
Posted on: November 23, 2022

Job Description:

We are presently recruiting for a Client Services Supervisor (Digital Service) in El Paso, TX- Westside to assist with our document digitization operation.
Swiss Post Solutions offers a competitive benefits package including paid time off, paid holidays, medical, dental, legal and life insurance, transit program, FSA, pet insurance discounts, gym membership discounts, and as well additional supplemental benefits and eligibility to enroll in a 401K with a competitive company match.
Job Location: Westside-El Paso, TXThe ideal candidate will come from a Manager or Supervisor role similar responsibilities to the following:

  • Manage a team of at least 10+ employees.
  • Prior background working in a banking/financial or BPO services role is highly desired (Call Center Customer Service banking, loan processing, claims/document processing, etc).
  • Coaching & developing in person and remote team to ensure service level agreements are meet/exceeded
  • Technology savvy
  • Ability to also physically move products when needed
    Requirements
    • 2+ years experience in supervisory position
    • Available Monday-Saturday
    • Leadership Style: Must be a strong coach/mentor/trainer- able to work well with various skill and experience levels. Highly proactive and engages other leaders and/or support when needed. The Manager should also have a proven background in hiring and retaining staff in Warehouse Ops.
    • Technology: A proven expertise in tracking/mail/shipping systems; Able to work in MS office applications (i.e. Email, MS Excel, Word & PowerPoint)
    • Project/Process Improvement Work: Manager must be highly organized and possess strong follow up skills ensuring that the teams meet/exceed the service level agreements and expectations set forth with various client groups. The Manager will also have any background in formal process improvement work, relevant to Warehouse Ops.
    • Customer Service: Must have a highly evolved understanding of excellent customer service, solutioning issues/concerns and responding to high priority requests
    • Communication Skills: Strong professional verbal and written communication skills
    • Understanding of financial procedures such as Accounts Payable, Accounts receivable, etc
    • Flexibility to work Monday-Saturday (Sunday being day off and rotational day off during the week) starting as early as 4:00AM when needed.
      Preferred Qualifications
      • Bachelor's degree
      • High volume copy/print/scan experience in a service center/Document Management environment
      • Bilingual in Spanish and English
        Physical Demands:
        • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
        • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
        • Ability to lift or move 40 lbs. or greater frequently
          Travel: Some local travel may be required.
          Other Duties:This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
          At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

Keywords: Swiss Post Solutions, El Paso , Client Services Supervisor (Digital Services), Other , El Paso, Texas

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