Bilingual Patient Access Specialist - SWING SHIFT/FLEX

Company: The Hospitals of Providence
Location: El Paso
Posted on: September 21, 2022

Job Description:

About Us:
HIGHLIGHTSSHIFT: - Days/Nights - - (7am-7pm/7pm-7am)JOB TYPE: - Full-Time FLEX/SWING (Flex***)FACILITY TYPE: - 16 bed Small-Format Hospital (8 ER, 8 Inpatient)***Flex shift will travel to all 3 facilities in the market (Horizon City, Northeast, Montwood) -Emerus is the nation's first and largest operator of small-format hospitals, also known as community or neighborhood hospitals. Emerus' leading national health system partners include Allegheny Health Network, Ascension, Baptist Health System, Baylor, Scott & White Health, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS and MultiCare. Our state-of-the-art hospitals are fully accredited and provide highly individualized care. From the moment a patient walks through the door, a team of exceptional medical professionals takes charge, treating patients with speed, compassion and expertise. Emerus' distinctive level of care earned the Guardian of Excellence Award for Superior Patient Experience in six of the past seven years. More information is available at www.emerus.com.

Position Overview:
The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement.

Essential Job Functions:
Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical RecordsProvide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationshipsAnswer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staffProvide and obtain signatures on required forms and consentsObtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycleVerify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting systemObtain insurance authorizations as required by individual insurance plans where applicableMaximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashionScan all registration and clinical documentation into the system and maintain all medical recordsAssist with coordinating the transfer of patients to other hospitals when necessaryRespond to medical record requests from patients, physicians and hospitalsMaintain cash drawer according to policiesMaintain log of all patients, payments received, transfers and hospital admissionsMaintain visitor/vendor log

Other Job Functions:
Maintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staffReceive deliveries including mail from various carriers and forward to appropriate departments as neededNotify appropriate contact of any malfunctioning equipment or maintenance needsAttend staff meetings or other company sponsored or mandated meetings as requiredAssist medical staff as neededPerform additional duties as assigned

Basic Qualifications:
High School Diploma or GED, required2 years patient registration and insurance verification experience in a health care setting, required.Emergency Department registration experience, strongly preferredKnowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required.Basic understanding of medical terminologyExcellent customer serviceWorking knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred.Position requires fluency in English; written and oral communication

Keywords: The Hospitals of Providence, El Paso , Bilingual Patient Access Specialist - SWING SHIFT/FLEX, Other , El Paso, Texas