Customer Service Representative I
Company: INFRAMARK, LLC.
Location: El Paso
Posted on: January 15, 2022
DescriptionJOB FUNCTION/ PURPOSEThe Customer Service
Representative I is responsible for handling and processing
incoming calls and requests from customers.RESPONSIBILITIESTakes,
prepares, tracks and expedites customer orders and inquiries by
phone and in person.Fills out necessary paperwork associated with
each transaction. Generates reports as needed.Refers service
failure complaints to designated departments for
investigation.Inputs information regarding inspections and
payments.Prepares basic correspondence with customers.May be
responsible for maintaining a cash drawer and processing cash
payments. Other duties as assigned.Education/Experience: High
School Diploma or GED and 1-year related experience.Technical:
Basic proficiency with Microsoft Office applications & internet.
Ability to work with basic office equipment & phone systems.
Ability to work with numbers, including calculations & cash
handling. Ability to type 35 WPM, including Alpha-numeric keys & 10
key-machine. Other technical skills (specific to role and
location): Basic map reading ability. Ability to read meters.
Working knowledge of billing & payment processing.Communication:
Communicates clearly & professionally. Contributes to a positive
internal & external customer experience. Willing to help others.
Maintains composure in challenging situations.Problem Solving &
Quality: Pays attention to detail. Identifies & solves problems.
Escalates issues accordingly. Checks work for quality.Managing For
Results: Works well with supervision. Takes projects to completion.
Follows all company policies & SOPs. Manages multiple
tasks.Leadership & Initiative: Demonstrates a positive attitude.
Acts in accordance with company vision, mission & values. Takes
accountability for own performance. Willing to take on additional
assignments.PHYSICAL DEMANDSThe work environment is characteristic
of an office environment: sitting, standing, walking, bending and
lifting are required to perform job responsibilities. The employee
must occasionally lift and move up to 20 lbs.An Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, age, religion, sex,
sexual orientation, gender identity, national origin, or protected
veteran status and will not be discriminated against on the basis
Keywords: INFRAMARK, LLC., El Paso , Customer Service Representative I, Other , El Paso, Texas
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