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Customer Service Representative - Bilingual

Company: GC Services
Location: El Paso
Posted on: January 15, 2022

Job Description:

Provides quality service and information regarding various available products to inbound callers (both in English and Spanish). Responsibilities Answer incoming telephone calls (Both English and Spanish)Provide call completion and/or alternate solutions for the callerDeal with all customer calls, despite the degree of difficulty, in a courteous and business-like fashionProvide excellent quality customer service and do everything possible to resolve matter to caller satisfaction, within client guidelinesAdhere to Company attendance, punctuality, and meal and rest break requirementsMaintain concentration and focus in order to meet performance goalsReact positively to an ongoing, changing environmentDemonstrate the ability to handle pressure when attempting to meet deadlines and performance goalsMaintain good working relationship with assigned supervisors and coworkersWork safely without presenting a threat to self or othersPerform additional duties as required by management Qualifications Education:High School Diploma or GED is requiredExperience:No experience necessaryComputer Experience:Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.Skills & Abilities:Must be fluent in Spanish and EnglishGood knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writingExcellent customer service experienceAbility to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited informationMust be able to maintain a high level of confidentiality in dealing with customer informationMust be able to provide quality customer service and able to work with difficult or abusive customers, on occasion, while still maintaining a strict level of professionalismAbility to establish and maintain effective working relationships with supervising personnel and co-workersAbility to remain alert and ready to accept calls, even during periods of low call-volumeAbility to project and convey a positive, concerned, and professional image to customersAbility to be adaptable and quickly adjust to changeMust be able to conduct data search efficiently and effectively while working within specific time constraintsAbility to maintain a well-organized work areaMust be able to maintain specific level of punctuality and be flexible to work at any time within center hoursConcentrate and focus for extended periods of timeCope with high-stress and changing environmentAdhere to policies and proceduresAdhere to work schedule and punctuality requirementsAll job offers are contingent upon completion of drug and background checks.GC Services is an equal opportunity employer: M/F/Disabled/Vet

Keywords: GC Services, El Paso , Customer Service Representative - Bilingual, Other , El Paso, Texas

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