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Call Center Customer Service Rep

Company: DISH
Location: Anthony
Posted on: November 17, 2021

Job Description:

This position will start onsite at one of our 3 Wireless locations, and then shift to Work at Home once training is complete and proven proficiency is showcased in role. You may also be expected to return to site for additional training, meetings, and anything additional that may be of value to do in a collaborative, in person environment.
Locations:
El Paso Customer Service Call Center: 1285 A Joe Battle BLVD, El Paso, TX 79936
Hilliard Customer Service Call Center: 3315 Mill Meadow DR, Hilliard, Oh 43026
Phoenix Customer Service Call Center: 4811 Thistle Landing Drive, Suite 105, Phoenix, AZ 85044
DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service Sling TV that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Dish Wireless is building a next-gen 5G network to disrupt the wireless industry and fuel innovation! Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. It takes work to change the world and the right people to do it. Our wireless teams are the helm of helping us shape the future.
We are driven by curiosity, pride, adventure, and a desire to win its in our DNA. Were looking for people with boundless energy, intelligence, and an overwhelming need to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH!
The Wireless Support Team Members are responsible for providing quality technical and customer service support. Other responsibilities include:
Provide customer service through one-call resolution and establishing long-term customer relations.
Accurately respond to questions regarding billing and payments, including accepting payments from customers.
Assist DISH to determine call types, failure trending, and/or diagnostic improvements to provide a higher level of customer service, performance, and efficiency.
Communicate the value of our products and share ways for customers to get the most from DISH
Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues
Whats in it for you?
Potential to work at home once training is completed and proficiency is met
Average first-year salaries over $30,000
Top first-year agents averaging over $40,000
5% increase to your starting rate upon completing training
Company-provided equipment
Medical, Dental, Vision Insurance
Paid vacation and sick time
401(k) Investments
Company-matched funds
Tuition reimbursement
Complimentary DISH programming
Highly-discounted Sling subscription
Discounted phone plans on Boost Mobile
Opportunity is our greatest benefit
Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility.
We encourage personal and professional growth by supporting you with all the virtual tools to advance your career.

Ideal representatives must:
High School diploma, GED, or equivalent experience
Six months of related customer service and troubleshooting experience and/or training
An openness to being coachable and a desire to learn new techniques
All representatives must have:
Reliable transportation
Adaptability to different work environments
High engagement throughout the entirety of their shift
Superb attendance
Willingness to work flexible schedules including weekends, evenings, and holidays
Tech savviness with the ability to smoothly operate Windows OS desktop computer and ability to grasp wireless technology concepts
Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating multiple tools
Excellent written and verbal communication skills with the ability to provide a high level of customer service
Willingness to proactively communicate problems to various business levels
An openness to being coachable and a desire to learn new techniques

Compensation: $15.00/Hour Whats in it for you?
Medical, Dental, Vision Insurance
Paid vacation and sick time
401(k) Investments
Company-matched funds
Tuition reimbursement
Complimentary DISH programming
Highly-discounted Sling subscription
Discounted phone plans on Boost Mobile
Opportunity is our greatest benefit
We encourage personal and professional growth by supporting you with all the tools to advance your career.
At Dish, we celebrate and embrace diversity and inclusion, where all people are welcome and supported. Learn more about how our employees come together, share common interests and make important connections, both in and out of work; Employee Resource Groups.

From versatile health perks to new career opportunities, check out our benefits on our careers website .

Candidates need to successfully complete a pre-employment screen, which may include a drug test.

Keywords: DISH, El Paso , Call Center Customer Service Rep, Other , Anthony, Texas

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