Senior Account Manager
Company: ADP
Location: El Paso
Posted on: October 15, 2021
Job Description:
ADP is an senior Account Manager. At ADP we are driven by your
success. We engage your unique talents and perspectives. We welcome
your ideas on how to do things differently and better. In your
efforts to achieve, learn and grow, we support you all the way. If
success motivates you, you belong at ADP.
We strive for every interaction to be driven by our
CORE values: Insightful Expertise,
Integrity is Everything, Service Excellence, Inspiring Innovation,
Each Person Counts, Results-Driven, & Social
Responsibility.
The Senior Account Manager will provide a variety of services
to an assigned client base for including: (Wage Payment bundle,
both payment solutions and ALINE Card)
- Ensure client satisfaction and maximize performance
- Act as a subject matter expert
- Resolve issues related to features, functionality and client
knowledge
- Coordinate and facilitate regular proactive meetings with
client decision-maker
- Coordinate and manage client level projects
- Train and mentor account managers
- Assist with development of procedures and documentation related
to account management
RESPONSIBILITIES:
- Act as a subject matter expert for clients and new associates
by providing technical expertise, guidance and training as
needed.
- Effectively handle all client inquires with quality and within
the established SLA's.
- Contact and visit high profile clients proactively to ensure
satisfaction and retention. Prepare and deliver account review
presentations. Perform regular analysis of assigned accounts to
identify successes and opportunity for improvement.
- Assist in the creation and implementation of new processes and
procedures.
- Coordinate client level pojects including addition of features,
client mergers and acquisitions, regulatory changes, etc.
- Meet department standards and metrics
QUALIFICATIONS REQUIRED:
- Bachelor's Degree or equivalent in education and work
experience.
- 3-5 years of direct client servicing experience required.
Keywords: ADP, El Paso , Senior Account Manager, Other , El Paso, Texas
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