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Customer Service Rep - Clerk

Company: ProLogistix
Location: El Paso
Posted on: October 14, 2021

Job Description:

YOUR RESPONSIBILITIES 

• Respond knowledgeably and courteously to incoming calls and customer inquiries; 
• Communicate with carriers;? 
• Communicate with customer and customer suppliers. 
• Provide updates on order inquiries 
• Responsible for managing claims and investigation flow ups. 
• Assist other Customer Service Representatives in daily tasks; 
• Manage Service KPI’s and reporting metrics; 
• Expedite rush order requests and follow up; 
• General administration task in supporting shipment document flow; 
• Work on and execute tasks on customer systems; 
• Manage order exceptions to last minute customer requirements; 
• Promotes safe work environment and support EHS policies; 
• Work with Supervisor and Management team to enhance service levels; 
• Coordinate shipments additional shipments with transport department; 
• Ability to manage high call and business process volumes; 
• Coordinate? / data input details for client KPIs around transport services; 
• Comply with GMP requirements as applicable; 
• Pursue continuous improvement initiatives to drive increased productivity and service levels; 
• Other duties as assigned. 
 

YOUR SKILLS AND EXPERIENCES 

•??? High School Diploma or Equivalent 
•??? Proficient in Microsoft Office Suite and strong computer skills 
•??? Previous customer service experience 
•??? Effective written and verbal communication skills 
•??? Ability to solve problems and develop creative solutions 

Keywords: ProLogistix, El Paso , Customer Service Rep - Clerk, Other , El Paso, Texas

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