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Member Contact Center Agent

Company: Security Service Federal Credit Union
Location: El Paso
Posted on: June 12, 2021

Job Description:

Promotes SSFCU products and services to existing and potential members while providing outstanding service through all contact channels. Offers guidance and support to foster a long term, full service relationship, and follows Member Contact Center standards, processes, established policies and procedures when processing various transactions and inquiry requests. Provide a high level of service to our members by providing consistent, friendly, personalized service to each caller. Consistently processes member transactions/requests in an efficient and accurate manner within all established processes and procedures while following all applicable regulations. Supports SSFCU’s vision to expand and build member relationships in possessing working knowledge of SSFCU products and services. Recommends products and services to enhance the member experience that will contribute to our growth and profitability. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization’s Values.

High school diploma or equivalent. Minimum of one (1) years of call center experience or financial institution or comparable experience in cash handling, customer service, or sales. Completion of initial skills training, credit card training, landline training, electronic banking and other module training as prescribed by MCC Career Path Program. High level of interpersonal skills, including excellent verbal communication skills, a clear speaking voice, and good writing skills. Able to operate a personal computer and good knowledge of Word, Excel, and Internet. Complete CRM, CBT, Products and Services training and Member Contact Center initial skills training. Must work in high volume, member contact environment.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Security Service Federal Credit Union, El Paso , Member Contact Center Agent, Other , El Paso, Texas

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