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Medical Assistant, ORR TFC

Company: Talent at Upbring
Location: El Paso
Posted on: May 3, 2021

Job Description:

The Medical Assistant is responsible for providing medical care and treatment to Unaccompanied Children (UC), such as administering immunizations, ordering medication, conducting medical assessments and diagnostic testing, and medical treatment as prescribed by a licensed medical or clinical professional in accordance to Agency policies, licensing and funding standards, and other federal, state, and local regulatory requirements. Upbring is classified as an essential business by the state because the services we provide are critical to the wellbeing of thousands of children and families. Our Upbring staff members are servant-leaders on the pursuit of breaking the cycle of child abuse and empowering others to do the same through example while embodying our core values: We are Warriors. We are Servants. We are Family.

We Are Warriors | We Set the Standards for Child Welfare

Work Standards 

  • Conduct routine health screenings and perform basic health assessment; assess each UC’s unique medical needs and ensure they are properly met in a timely manner; report routine medical needs to the Medical Care Lead per Agency policy and licensing standards
  • Administer medication and treatment to UC as prescribed or as needed in accordance with licensing standards; coordinate medical appointments and follow through on medications and treatment as prescribed; coordinate and oversee the prescribed nutritional needs and diet and fluid intake for UC as prescribed
  • Support and enforce infection-control policies and procedures
  • Use assessment information and UC care during the shift to develop a care plan that accurately communicates the required and needed information for incoming shift to care for the UC properly and adequately
  • Other duties and projects as assigned


  • Keep medication files and maintain inventory of all prescribed medications; order medication and supplies as needed and required
  • Create, update, and maintain accurate and up-to-date UC case files and records with information pertaining to nursing care, child’s medical history, treatment plans, and observations; chart all pertinent information in the UC case files/records in accordance to Agency policy and licensing standards
  • Complete insurance forms and other paperwork as they relate to treatment plans, placement and discharge summaries and administration of medication


We Are Servants| We Help Others


  • Assist with the assessment, development, and evaluation of a UC individualized service plan based on UC medical needs and condition; use care plans as a basis for providing therapeutic care to UC
  • Monitor UC response to treatment plans and identify adverse medication interactions and notify Medical Care Coordinator or Lead as deemed appropriate
  • Work closely with clinical and program team to admit, transfer, and discharge UC as directed
  • Assist with the safe and physical evacuation of UC during an emergency or natural disaster
  • On-call services for medical emergencies and needs
  • Work closely with the medical and program staff to ensure UC are receiving the highest quality of care and the program is operating efficiently and effectively and is meeting the goals and objectives of the program and the needs of the UC


We Are Family | We Are Passionate & Compassionate

Building Relationships

  • Respond to all crisis situations in a timely manner; ensure all internal and external parties are properly notified in a timely manner; report incidents according to licensing standards
  • Develop and maintain strong working relationships with management, staff, UC, families and sponsors, community partners, and professional service providers
  • Work as team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices
  • Actively participate in exhibiting cultural awareness and sensitivity when interacting with UCs, parent(s)/guardian(s), staff, and the community




Minimum Qualifications

  • High School diploma or GED equivalent
  • Current Certified Medical Assistant (CMA)
  • 1-year relevant experience and/or in a medical setting
  • Ability to maintain a professional approach and build a rapport and trust with UCs and their sponsors, service providers and other stakeholders
  • Consistently follows established standards, policies, and procedures in providing nursing care
  • Strong writing skills with the ability to document and maintain accurate resident files/records
  • Strong customer service, interpersonal, and people skills; ability to work and interact with diverse groups of people and handle stressful and emotional situations
  • Strong relationship management skills with the ability to work with a team in a collaborative manner
  • Strong time management and organizational skills with the ability to pay very close attention to details and meet deadlines
  • Ability to resolve conflict and respond to resident issues with professionalism, tact, and empathy
  • Proficient in use of personal computers, Microsoft Word, Excel, and Outlook, and information systems used to document and record resident information
  • Bilingual (English and Spanish based on service area and service population)

Preferred Qualifications

  • 2 years’ CMA experience
  • Experience working in pediatrics and with adolescents, highly preferred


Career Progression

This position is eligible for promotion/transfer. If an appropriate position is available, the employee must meet minimum qualifications, including the promotion/transfer eligibility guidelines. 


Physical Demands & Work Conditions

  • This position requires sitting and looking and using a computer for long periods of time
  • Position works child facility and has constant exposure to children
  • Lift, push, pull, move up to 50 lbs.


The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.


The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer. Equal Employment Opportunity/M/F/disability/protected veteran status. If the day-to-day work I perform differs significantly from the above outlined essential duties, it is my obligation to inform my supervisor and/or Organizational Development.

Keywords: Talent at Upbring, El Paso , Medical Assistant, ORR TFC, Other , El Paso, Texas

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