Temp Assistant Lead Case Manager
Company: Southwest Key Programs Inc.
Posted on: May 3, 2021
The Assistant Lead Case Manager is responsible for assisting the
day to day operations of the case management department including
the timely submission of reunification packets, service plans and
other assessments required for the compiling of a comprehensive
case file found on Southwest Key’s (SWK) web-based system (ETO)
with supporting documentation maintained in physical files. This
individual works closely with the Lead Case Manager, Program
Directors, Assistant Program Directors and other related
departments within the Unaccompanied Minor’s program. The Assistant
Lead Case manager is required to maintain a flexible, organized and
efficient work schedule and is subject to work extended hours,
weekends, and be on-call.
cases immediately upon youth’s arrival or the next business
ensure that youth are properly enrolled in to the program’s
internal intake system (ETO, NSLP).
perform weekly audits of 10% of the program’s active case files
(physical and on SWK’s web-based system ETO) and maintain
appropriate documentation to ensure compliance with SWK, State, and
develop corrective action plans or disciplinary memos to address
performance issues of case management staff in collaboration with
all assessments, Family Reunification Packets and any other
documentation or assessments for accuracy of information while
ensuring proper spelling and grammar is utilized prior to case
manager submission to any stakeholder.
as the main point of contact for approving initial placements,
youth being transferred and for requests for information in
coordination with Program Director.
that case managers properly close all physical and ETO case files
upon youth leaving the shelter.
and submit weekly case log reports to program staff, local funding
source representative and other stakeholders as approved by Program
a daily updated list of the status for all cases to ensure that
adequate progress is being made.
that sufficient supplemental clothing, shoes, and other personal
items are available at all times to meet the needs of all new and
existing youth residing at the shelter while maintaining an active
inventory of all items purchased.
for adhering to budgetary limits and planning for annual expenses
in cooperation with Program Director.
that travel arrangements are completed for program staff
transporting youth for reunification or transfer purposes (may
include booking airfare, hotel, and rental car)
that Case Management Significant Incident Reports (SIRs) are
submitted within 24 hours upon notification of the incident and
that additional reports are submitted to CPS and SWK’s internal
reporting mechanism as required.
small caseload for youth that are identified as being high profile
or complex cases.
initial intake interviews of youth to include gathering familial,
possible sponsorship information and to establish age of the
interviews of family members, friends of family and/or sponsors to
determine the integrity of the relationship and verify information
received from minor within 24-48 hours upon admission to the
options available for youth within 48-72 hours and proceed with the
required documentation to reunify youth with family in home country
or in the United States as deemed applicable.
with local pro bono attorneys for the timely provision of “Know
Your Rights” presentations to youth and ensure youth signs the
acknowledgment and receives a copy of the Legal Service Provider
list and Notice to Juvenile Aliens in Federal Facilities Funded by
DHS or HHS.
the timely completion of (assessments) Initial Intake, Emergency
Placement, and Preliminary Service Plans in accordance with SWK,
State, and Federal requirements. Additional assessments may be
required depending on the location of the program and state
licensing requirements. Forms are subject to change at any
the timely submission of the initial Individual Service Plan due
within 21 days of the youth’s arrival to the shelter and 30 day
updates thereafter in accordance with SWK, State and Federal
all actions taken and contacts with youth, sponsor, and
stakeholders in the form of progress notes (efforts) as required by
SWK, State and Federal contracts.
completed reunification packet with appropriate referral made by
Case Manager for the timely release of youth to designated ORR
weekly face to face updates to youth and telephonic updates to
family members/sponsor with documentation found in ETO.
the provision of two weekly telephonic contacts with family of
origin, primary caregiver and/or sponsor.
incoming calls to youth with the appropriate family members and
other approved caregivers.
attorney to client contact as requested by youth.
that Treatment Team meetings are conducted on a weekly basis with
representatives from all departments found at the
Drive youth to facilitate program services, may include
transportation to court appointments, attorney visits, other
appointments as per contractual requirements as needed. May also
include transporting youth within the United States if
all organizational required trainings and facilitate trainings as
all departmental and program meetings to ensure that up-to-date
information is received and/or provided and to ensure that changes
to policy or practice are implemented and adhered to.
serve as the Administrator In Charge of the shelter’s overall
operation in the absence of the Program Director or Assistant
identify and attend trainings that will enhance professional growth
in the area of case management or supervision.
with the submission of monthly SWK reports, funder’s quarterly
reports, and end of year reports.
and facilitate information as needed for SWK and/or funders
assist in the evacuation of youth as needed due to inclement
weather conditions, natural disasters, or other unforeseen
monthly supervision meetings with all supervisees and maintain an
ongoing record of the outcomes of the meetings
complete Annual Performance Reviews of all case management
training that will enhance professional growth in the area of case
management, management and documentation or other topics as deemed
appropriate by the program director.
as needed for trainings, conferences or to transport youth to
destinations located within the U.S.
a safe, clean and hazard-free work area.
the proper supervision of youth at all times.
react to change productively and handle other essential tasks as
These requirements may be waived with written approval from the
ORR Project Officer
combination of one of the following:
degree required in Social Work, Psychology, Human Services,
Counseling or other social service field with 2-3 years experience
working with adolescents or in the youth services field preferred
(volunteer and internship experienced included).
Degree with 1-2 years of experience working in the youth services
of fulltime paid supervisory experience.
computer literate with working knowledge of Microsoft Windows (Word
Perfect, Microsoft Word, Excel)
possess a valid state driver’s license and be eligible to drive to
facilitate program services as required by contractual
to work a flexible schedule to facilitate program
Tuberculosis test results.
background check from appropriate entity.
drug test results (this one is for Texas programs
at least 21 years of age at time of hire.
able to obtain Crisis Prevention Institute (CPI) certification and
First Aid Certification (CPR). Must be able to supervise clients
indoors and outdoors as necessary. Bending, stooping and lifting up
to 15 lbs required to complete daily tasks. Job requires extended
periods of sitting; use of various office equipment.
a twenty four hour residential facility at which minors receive
multiple services. Three shifts per twenty four hour period. Work
shifts are subject to change. Noise levels vary from mild to
moderate. Predominantly indoors, occasional outdoor monitoring or
Keywords: Southwest Key Programs Inc., El Paso , Temp Assistant Lead Case Manager, Other , Canutillo, Texas
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