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Case Manager, ORR TFC

Company: Talent at Upbring
Location: El Paso
Posted on: May 3, 2021

Job Description:

The Case Manager is responsible for managing and monitoring assigned caseload of Unaccompanied Children (UC) by providing case management and program services, act as a resource to the UC, his/her foster parents and families, and act as a liaison between the referring agency, the community, professional services, and the UC, agency standards, licensing and Commission and Accreditation of Rehabilitation Facilities (CARF) standards and funding requirements. Upbring is classified as an essential business by the state because the services we provide are critical to the wellbeing of thousands of children and families. Our Upbring staff members are servant-leaders on the pursuit of breaking the cycle of child abuse and empowering others to do the same through example while embodying our core values: We are Warriors. We are Servants. We are Family.

We Are Warriors | We Set the Standards for Child Welfare

Work Standards 

  • Conduct needs assessment, obtain pertinent information, and establish program goals for UC
  • Provide case management services and support to foster care parents and families and UAC in accordance to licensing standards, contract agreements, agency and CARF standards, and funding requirements
  • Provide direct care services to the UC; interact with UC in the foster care home and outside activities
  • Complete Preliminary Service Plan (PSP) within 72 hours of UC placement
  • Coordinate any identified needs for minor through community-based services
  • Complete ORR Initial Service Plan (ISP) and assessment within 7 days of UC placement
  • Review and complete placement packet with foster parents and UC
  • Conduct initial 7 days visit and monthly home visits for assigned caseload to assess UC’s mental, emotional, and social well-being
  • Other duties and projects as assigned


  • Obtain needed information and complete regular reports regarding resident progress
  • Maintain contact with foster parents and families regarding UC progress and needs; complete monthly documentation on assigned caseload
  • Complete and verify family reunification packets are accurate and current
  • Prepare and maintain data and information for all assigned UC and services provided; complete reports with collected data and information when needed
  • Complete case notes and ensure all case files and documentation are completed accurately and in a timely manner; maintain case logs for all assigned UC
  • Complete discharge or placement plans of the UC; transition case files to non-active (placement) status
  • Complete Changes of Address, Changes of Venue form. Obtain child's signature. Send original to Executive Office of Immigration Review (EOIR) and forward copy to DHS (Department of Homeland Security)
  • Complete and submit notice to the EOIR form when Office of Refugee Resettlement (ORR) issues approved release for child


We Are Servants| We Help Others


  • Assist children during departure, as needed
  • Assist as required in transporting minors to any required services
  • Provide on-call services on rotation and during period of high influx with UC admissions and sponsor/foster family needs
  • Work closely with management and the team to ensure case management and program services are effectively and efficiently supporting Agency objectives and program purpose


We Are Family | We Are Passionate & Compassionate

Building Relationships

  • Coordinate with DHS Customs Border Protection point of contact for placement of the Unaccompanied Children (UC's)
  • Respond to UC and foster parents and families regarding needs and concerns with compassion and empathy in a timely manner Work closely with service professionals, court officials, parents and families, clinical staff, and service providers to develop, manage, and evaluate UC needs
  • Develop and maintain positive working relationships with children, community partners, services providers, professional service providers, management, and staff
  • Work as team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices
  • Actively participate in exhibiting cultural awareness and sensitivity when interacting with children, parent(s)/guardian(s), staff, and the community

Minimum Qualifications

  • Bachelor’s degree in Social Work, Human Services, or closely related field.
  • 3 years’ relevant experience
  • Bilingual in English and Spanish (Based on service area and service population)
  • Ability to establish rapport, trust, and boundaries with children, parents, and families
  • Strong interpersonal skills with the ability to interact with diverse groups of people
  • The ability to apply compassion and empathy, while dealing with stressful and difficult situations
  • The ability to work independently and collaboratively within a group
  • Strong organizational and time management skills with the ability to manage heavy caseload and meet deadlines
  • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
  • Excellent written and verbal communication skills
  • Must be willing to work evenings and Saturdays as required

Preferred Qualifications

  • Master’s degree in Social Work, Human Services, or closely related field
  • 5 years’ relevant experience

Physical Demands & Work Conditions

  • This position requires sitting and looking and using a computer for long periods of time
  • Lift, push, pull, move up to 75 lbs.


The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.


The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer. Equal Employment Opportunity/M/F/disability/protected veteran status. If the day-to-day work I perform differs significantly from the above outlined essential duties, it is my obligation to inform my supervisor and/or Organizational Development.

Keywords: Talent at Upbring, El Paso , Case Manager, ORR TFC, Other , El Paso, Texas

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