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Company: MAXIMUS
Location: El Paso
Posted on: May 3, 2021

Job Description:

Immediate need for Capture/Data Administrator.
Initial remote position requires candidate to have own computer equipment.
Ultimately the positions will reside in site office

Candidate must be a US Citizen

The purpose of this position is to perform real-time data entry by listening to caller voice clips and capturing the appropriate concept or data and entering the information into proprietary software.

Essential Job Duties:
Capture callers intent on where callers should be routed by interpretation, selection or coding items based upon analysis of voice clip

Enter caller data by inputting alphabetic and numeric information with keyboard and mouse combination in accordance with screen format

Monitor own call volume to determine correct scheduling
Translate colloquialisms, common expressions, slang, and acronyms into information needed to complete call
Perform audits of own work to ensure conformance with established procedures
Escalate potential inconsistencies or issues based upon minimal caller information
Perform queries within computer programs or on-line services/search tools to translate and enter correct information on callers behalf
Maintain up-to-date knowledge of trained client applications
Maintain acceptable work quality in accordance with department policies

Education and Experience Requirements:
One year of experience in a clerical or administrative position preferred
Higher level computer skills and navigation
Ability to type 40 words per minute accurately without grammatical errors
Ability to successfully execute tasks simultaneously
Ability to handle sensitive and confidential information
Ability to take accountability for work and adhere to work schedule
Ability to sort, file, type, and process computer information in an expeditious manner
Ability to perform repetitive tasks comfortably in a fast-paced, deadline-oriented work environment
Strong initiative and solid judgment abilities/skills
Ability to work independently with minimal supervision and accept constructive feedback
Willing to work rotating schedules to meet 24/7 operations including holidays

Essential Duties and Responsibilities:
- Listen, interpret, and code call snippets into the system.
- Provide voice to text translation of certain call snippets by capturing the text in the system.
- Translate colloquialisms, common expressions, slang, and acronyms presented in the system as voice snippets to translate to text and feed back to the system.
- Enter translated data by inputting alphanumeric information on the system form using keyboard and mouse combination in accordance to screen format.
- Escalate potential inconsistencies or issues identified during voice to text translations of call data.

Minimum Requirements:
- High School Diploma or equivalent and 2 years of experience

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. Were proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Keywords: MAXIMUS, El Paso , Data, Other , El Paso, Texas

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