Client Solutions Specialist II
Company: Cox Enterprises
Location: El Paso
Posted on: April 10, 2021
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Job Description:
The Client Solutions Specialist II will be responsible for
incremental business growth for their assigned targeted areas. This
position partners with the field sales teams in creating a strategy
to achieve this goal. The Client Solutions Specialist will educate
customers on the Manheim Express Marketplace, and actively seek
opportunities to grow the relationship by consistently outstanding
service that will meet the dealer's business needs. The Client
Solutions Specialist II will manage assigned customer relationships
for Manheim Express customers with the goal of providing a
personalized experience. The Client Solutions Specialist will
ensure that we deliver a personalized, low-effort, positive
experience to our dealer customer by proactively collaborating with
field sales teams, other Manheim companies, customers and local
auction departments in order to ensure that customers' expectations
are met or exceeded. Primary Duties: Reviews customers' performance
and recommends solutions for improving conversion rate and/or
market share. Conduct thorough assessment of vehicle condition
following the Manheim Express Inspection process. Locate, start,
move, inspect, and return vehicles on dealer's lots safely.
Understand basic NAAA frame/structure guidelines as well as common
vehicle condition flaws and how to identify them. Perform basic
mechanical checks on vehicles including, powertrain, drivetrain,
and electrical components. Understand basic vehicle valuation
methods and guide dealers on GFB and floor pricing. Develop and
strengthen relationships with dealers over the phone, online, at
the auction through planned contact and meetings. Partners with
sales in educating, selling and training customers on Manheim
Express products and services. Collaborates with customer account
team to identify opportunities for growth. Generates leads to other
channels (Next Gear, notification of newly registered dealers to
sales, etc.) Collaborates with Sales to plan, execute, and
follow-up on targeted accounts. Utilizes SalesForce.com for
reporting, lead input and customer performance reviews. Inform and
educate dealers of changes in auction policies and procedures.
Demonstrates professionalism and sincere appreciation for the
business relationships that have been established amongst the
dealers and Manheim. Functions as a solid team player and work
closely with teammates, field sales, and customer care to create a
superior customer experience. Works with manager to ensure a
consistent and effective online and in-lane customer experience,
appropriate transaction processing, high customer satisfaction and
service levels. Visibly demonstrates safety commitment by following
all safety and health procedures and modeling the behaviors related
to such. Actively participate in support of all safety activities
aligned with Safety Excellence. Performs other duties as assigned
by management. Qualifications: High School Diploma/GED required. 3+
years of experience in related field. Must have a valid driver's
license and a safe driving record. Effective communication (written
and verbal) and interpersonal skills required. Ability to engage
customers in a consultative manner. Motivated and ability to work
with remote supervision. Solid computer skills, including ability
to use Internet and MS Office effectively. Ability to adapt to and
work effectively within a constantly changing environment.
Excellent customer service and problem-solving skills required.
Ability to perform repetitive tasks; manual dexterity. Vision
abilities required include close, distance and depth perception.
Ability to sit, stand or walk for prolonged periods of time.
Ability to bend, stoop, squat, or kneel; ability to lift and hold
at least 10lbs at waist level for an extended period of time;
ability to lift up to 30lbs. Exposure to moderate noise level, may
be exposed to fumes and odors. Who We Are About Cox Automotive
There's nothing ordinary about Cox Automotive. We are people of
every background driven by our passion for mobility, innovation,
client success and community outreach. We make buying, selling and
owning (or simply using) cars easier for everyone. Touching more
than 40,000 clients across five continents, we bring together the
best brands and the best teams to propel the automotive industry
forward. Some of those team members work for our iconic consumer
brands like Autotrader and Kelley Blue Book, while others are
creating the future of automotive at industry-facing brands like
Dealer.com, Manheim and vAuto. About Cox We are the Cox family of
businesses. We've been making our mark since 1898 by building and
evolving world-class businesses, staying true to our values, and
encouraging top talent to always look for growth and impact while
building a career with us. Our primary divisions - Cox
Communications and Cox Automotive - are driving a new wave of
innovation, powering smart cities with powerhouse broadband
communications and pioneering greener, more progressive
transportation alternatives for individuals and fleet operators.
We're also expanding into new spaces like cleantech and healthcare
to rev up our momentum toward building a better future for the next
generation. We're looking for the talent today who will be our
leaders tomorrow. Sound intriguing? Learn more about where we are
today, where we hope you'll be going with us, and the common
purpose that unites us at coxenterprises.com. Cox is an Equal
Employment Opportunity employer - All qualified
applicants/employees will receive consideration for employment
without regard to that individual's age, race, color, religion or
creed, national origin or ancestry, sex (including pregnancy),
sexual orientation, gender, gender identity, physical or mental
disability, veteran status, genetic information, ethnicity,
citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations:
Cox accepts resumes only from agencies with which we formally
engage their services. Please do not forward resumes to our
applicant tracking system, Cox employees, Cox hiring manager, or
send to any Cox facility. Cox is not responsible for any fees or
charges associated with unsolicited resumes.
Keywords: Cox Enterprises, El Paso , Client Solutions Specialist II, Other , El Paso, Texas
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