Youth Care Worker

Company: Insight Global
Location: El Paso
Posted on: April 8, 2021

Job Description:

Position SummaryBi-lingual (English and Spanish is Mandatory)?The Resource Manager "RM" is responsible for assisting with and monitoring staffing plans, streamlining hiring efforts, managing work hours, overseeing onboarding/training of new hires and organizing, attending and participating in training. The ideal candidate will be empathetic to the youth immigration situation along the US Border and will ensure our Insight Global teams share a high level of compassion in potentially emotionally difficult situations. his role includes daily interactions with onsite resources, customers and requires strong interpersonal skills.Job Functions (General)* Coordinate the resource onboarding process and documentation* Delivery of onboarding presentation* Management of onboarding materials (start binders, operations manual, employee handbook, resource info, client specific documentation, training, etc.)* Collecting and maintaining data around time to fill, retention, attrition, attendance and other KPIs* Streamlining and driving improvements in Recruiting processes* Coordinating with MSD PM's to record interview & hire metrics* Weekly approval of timesheets and verification of hours* Responsible for communicating and planning team morale events* 1:1s with employees* Provides coaching on attendance, performance or behavioral issues as needed* Assist in the collection of employee satisfaction and customer satisfaction surveys* Works with Program Manager to identify resource risks and helps assist in remediation strategies* Ability to answer or triage employee questions (project related, HR/timesheet related, IT, etc.)* Assistance with collection of content for quarterly and/ or monthly business reviews in addition to the visualization of the business deck* Conducts exit interviews and reports on employee satisfaction* Controls and administrates managed care cases.* Checks prior authorizations, performs concurrent reviews, indicates the appropriate level of care and utilization of services needed, develops discharge plans, and ensures quality cost effectiveness.* Develops a plan of care from admission to discharge.* Monitors patient progress toward desired outcomes through assessments and evaluations.* Develops and administers education and prevention programs.* May arrange referrals, consultations, therapeutic services, and confer with other specialists on course of care and treatment.Required Qualifications * Bi-lingual in English and Spanish Required* 1-2 years professional experience in an administrative role or project coordination role working with cross-functional teams* Demonstrated heightened attention to detail* Excellent customer service skills* Excellent oral and written communication skills* Working experience with Microsoft Office Suite (Excel, PowerPoint, Word, etc.)* Proven ability to work in a fast-paced environment* Ability to show empathy and compassion when faced with emotional situationsPreferred Qualifications * Bachelor's in Psychology, Social Sciences, or other applicable fields* Certified Case Management or Experience with Conflict Resolution* Experience with Youth Care

Keywords: Insight Global, El Paso , Youth Care Worker, Other , El Paso, Texas