Customer Service Associate - Call Center
Company: Empire Today
Location: El Paso
Posted on: January 15, 2021
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Job Description:
Business AreaAt Empire Today, our call center team is made up of
various departments where every department is key to the success of
our organization. Our team serves as a liaison to provide sales,
service information and confirmation, schedule appointment
installations, business retention, and resolve problems that our
customers might face. We ensure every customer receives superior
service and satisfaction by meeting their needs through great
customer service. ResponsibilitiesThe Customer Service Associate
ensures every customer receives superior service by answering
incoming customer service calls, promptly address and resolve
customer complaints, and conduct daily customer satisfaction
surveys from their home. These surveys are conducted after an
installation has been completed and the results are tracked. The
Customer Service Associate also communicates with Installers, Sales
Managers, and Order Entry to resolve customer issues in a timely
manner.QualificationsThe successful candidate will possess:* High
School Diploma/GED.* 1 year of Customer Service experience.*
Excellent communication skills both written and verbal.*
Intermediate knowledge of MS Office.* High Speed Internet is a must
to accommodate working remote.What We Provide:* (Laptop, monitor,
etc will be provided).* Training* BonusBenefitsEmployees are
eligible for numerous benefits including:* Quick enrollment into
our benefit plans. Eligibility is first of the month following just
two weeks of employment.* 401K Investment Plan* Medical Insurance
with several plan options and a Health Savings Account to meet you
and your family's health needs.* Prescription Drug Coverage* Dental
Insurance - Twice a year visits at no cost.* Vision Insurance with
materials coverage* Flexible Spending Accounts for Medical &
Dependent Care* Wellness Program - A best in class program offering
substantial awards payable right on your paycheck* Basic Life
Insurance and AD&D* Short Term Disability Coverage* Long Term
Disability Coverage* Employee Assistance Program* Paid Holidays
including Floating Holidays* Paid Time Off (PTO) that grows with
years of service* Empire Perks - An employee discount purchasing
program offering you great savings on the things you want.The
company conducts a background check and drug screen for all new
hires. Empire Today is an equal opportunity employer. We believe
passionately that employing a diverse workforce is central to our
success. We make recruiting decisions based on your experience and
skills.By Submitting your resume and application information, you
authorize Empire Today to transmit and store your information in
the Empire Today group companies' world-wide recruitment database,
and to circulate that information as necessary for the purpose of
evaluating your qualifications for this or other job
vacancies.About EMPIRE TODAY--Empire Today has been a leading
provider of installed home improvements for 60 years. Empire offers
the largest in-stock selection of flooring in the United States.
Convenience, quality, and selection make Empire stand out. With
Empire Today, homeowners and business customers can get quality
Carpet, Hardwood, Laminate, Tile, Vinyl Flooring, and Window
Treatments from top brands they know and trust. And because Empire
warehouses thousands of products, customers can get the right
product, professionally installed when they need it, as soon as the
next day.Empire was founded in 1959 and provides service to more
than 70 metropolitan areas in the United States. With more than
three million satisfied customers, Empire Today is dedicated to its
mission of Making Beautiful New Floors Easy.By pressing apply and
providing your telephone number and email address, you authorize
Empire Today to contact you by email or telephone at the wireless
or landline phone number provided using automated phone technology
and/or text messaging. Message and data charges may apply. You may
revoke consent at any time.We are looking for Customer Service
Associates who are willing to Work From Home and have High Speed
Internet at home. Empire Today will provide the necessary
equipment.#CBIND1SDL2017
Keywords: Empire Today, El Paso , Customer Service Associate - Call Center, Other , El Paso, Texas
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