Customer Care Retention Specialist ***NEW WAGES***
Company: Alorica
Location: El Paso
Posted on: January 15, 2021
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Job Description:
GET TO KNOW ALORICA At Alorica, we only do one thing - make
lives better, one interaction at a time. We're a global leader in
customer service and experience, serving the world's biggest brands
with tens of thousands of employees in hundreds of locations around
the globe. JOB SUMMARY Your mission (should you choose to accept
it) is to create an insanely great customer experience by helping
people complete a sale and doing everything possible to keep them
as happy customers! You're literally the voice of the brand, and a
strong relationship between our clients and their customers starts
with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES
Connects with existing and potential customers and aims to turn
every call into a sales opportunity Handles various incoming and
outgoing sales-focused phone calls Resolves customer questions,
complaints and billing inquiries in a professional, helpful manner
Promotes and sells client products and services by emphasizing
product features based on customers' needs Upsells to customer as
necessary Utilizes computer system to verify and document customer
requests Continually improves knowledge of company services and
promotions Escalates calls to supervisor when necessary and
appropriate Provides feedback reports on call issues related to
downtime and/or training issues WHY JOIN ALORICA? Every day, we aim
to live up to our mission of creating insanely great customer
experiences. But as Alorica employees, giving back matters just as
much - that's why we're so proud of Making Lives Better with
Alorica, a non-profit, 501(c)(3) organization dedicated to
providing assistance to employees, their families and the people,
organizations and communities who support them. Simply put, we want
to make lives better...one interaction at a time. And to do that,
we need the very best people to join us. But please, allow us to
entice you further! As an Alorica employee, you may receive: Paid
training Flexible training schedules Medical and dental benefits
Paid time off Paid holiday and sick time Retirement planning
options (401(k)) Employee discounts through client programs Working
at Alorica means potentially having the freedom to explore all
kinds of career options - from customer service, training, and tech
support, to management, recruiting and more. Alorica offers fun,
challenging opportunities to pursue your professional goals, and we
want you to have fun and succeed - because when you're at your
best, that's when we're at our best. So what do you say? Ready to
take the next step? JOB REQUIREMENTS Minimum Education and
Experience:
Keywords: Alorica, El Paso , Customer Care Retention Specialist ***NEW WAGES***, Other , El Paso, Texas
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