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Customer Service + Password Reset

Company: Modis
Location: El Paso
Posted on: January 13, 2021

Job Description:

Looking for a new opportunity? This is a contract role (great way to get your foot in the door) with a financial company ranked as one of the top places to work in the U.S.! Job Title: CSR Password Reset Req #: 11571433 Pay Rate: $15 (benefits are an additional cost) Start Date: 02/01/2021 Location: 1945 Northwestern Dr, El Paso, TX 79912 Remote: During Covid-19 then when safe will resume on campus Duration: 6 months. Possibility of conversion or extension Shifts: M-F 8-5 Description: --- Agents will handle customer calls to regain web access to their accounts by resetting or verifying passwords/web credentials.--- Will need tech experience in order to explain text or email reset instructions.--- Protecting both client and account information is of the highest priority. High level of efficiency is expected while providing world class customer service experience.--- Requires previous customer service and data entry experience with a high degree of accuracy.--- Must be articulate, have a pleasant telephone manner and excellent verbal and written skills.--- Flexibility is a key aspect of this role and must be equally comfortable with de-escalating high stress client interactions--- General PC skills required including experience with Word, Excel and Outlook.Top 3: * CSR experience * Outbound call experience * Some tech experience - very small amount, but need to be able to walk a customer through resetting their password with a generated link that would be sent (via text) to the customer Must Ask Questions: Can you talk about a time when you showed emotional intelligence when assisting a client? Can you share what the difference between providing service that is transactional vs. World Class? When have you provided World Class service? Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records. Job Requirements:* Handle incoming customer service calls* Dispatch incoming customer phone calls* Accept customer calls and return customer* Maintain customer service related information for customer accounts* Ensure quality customer service and customer satisfaction* Maintain customer service voicemail and return customer calls* Provide customers with superior customer service* Provide customer service for internal customers* Capturing customer information and answering customer inquiries* Resolve inbound customer calls regarding account* Take customer orders and provide high-quality customer service* Make out going customer service calls* Work with customer service manager to ensure proper customer service* Resolve any customer service issues* Answering inbound calls and providing excellent customer service* Provide customer support and handling customer inquiries* Combining excellent customer service skills* Assure quality customer service to all customers* Provide exceptional customer service to all customers* Provide superior customer service with all customer interactionsEqual Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records.

Keywords: Modis, El Paso , Customer Service + Password Reset, Other , El Paso, Texas

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